• Plan, execute, monitor, control, and close all aspects of the project lifecycle. • Mobilize and lead project team with the necessary skills, composed of a mixture of staff and suppliers across organizational boundaries.• Manage project scope through a structured change management process to ensure commitments are achieved within agreed time, cost, and quality parameters with focus on delivering the business benefits.• Create and validate financial forecasts and provide ongoing reconciliation of resources and expenditures.• Ensure appropriate stakeholder change and communication plans and engagements are developed and executed.• Proactively analyze variances against plan to assess trends threatening agreed scope, time, cost, and quality commitments. Identify signs that a project may be at risk and escalate quickly and appropriately.

The IT PMO Lead is the primary interface to the IT organization for PMO resources and services and works in close coordination with IT Project Delivery Leads; IT Project Portfolio Managers; Business PMO and Business Project Directors; IT Project Managers, Programme Managers, Infrastructure Consultants, IT Business Operations & Project Services; IT Finance; Enterprise Sourcing; and 3rd Party Suppliers. Direct responsibility and line manager for team of 18 Project PMO Analysts.Primary PMO deliverables include:- Providing the IT Project Delivery Lead with relevant project information (e.g. dashboards) as needed for successful project delivery. - Providing the IT Project Delivery Lead with a single point of contact within the Shell Led PMO team for support and escalation of project delivery issues.- Line manager providing direct support for global team of 18 PMO Analysts located in US, Europe, and India.- Supporting project delivery with cost effective, fit for purpose processes/controls based on risk, complexity and time sensitivity.- Managing PMO support demand for enterprise portfolio.Specific business related deliverables include:- Providing PMO resources support and services.- Reporting regularly on PMO services, accomplishments, and metrics. - Embedding new PMO services as they become available. Identify improvement opportunities and execute to achieve benefits.- Driving standardization and integration of processes and related information flows to provide efficiencies and cost reduction as well as high quality PMO services to enable successful project delivery.- Assisting in design and support roll-out of IPPD functional improvement releases- Providing PMO and IT Product Delivery training. see less

• Member of the Shell PMO global virtual Project Management team accountable for the end-to-end project initiation of infrastructure projects. Intervening and escalating as necessary to ensure that projects start smoothly, and that targets for project initiation are met and or exceeded.• Responsibilities include liaising with a number of internal Shell entities (Product Management, Component Service Management, Contracts and Procurement) and Shell business stakeholder (Portfolio Leads, IT Business Leads and IT Business Focal Points) to provide a common forum to discuss project requirements and expectations, to manage and facilitate escalations, to provide commercial interpretation and direct commercial inquiries to the appropriate party (as necessary) managing commercial issues through resolution. • Accountable for building relationships with key business stakeholders; resolving issues, managing expectations, and serving as the focal point for project request escalations through resolution. • PMO interface to ISP Suppliers, specifically AT&T focusing on ensuring that commercial and performance objectives are met and exerting influence on outcomes with respect to project initiation, project timing (stage gates), resource allocation, and project change requests. • Project Manager responsible for implementing enhancements, patches/changes, and the migration to a new server. Additional migration activities include providing the formal communications and serving as the Focal Point during implementation for an audience of 3000+ accounts.• Project Manager for PMO Change Management Releases for several short-term and ongoing projects focusing on Process Improvement Initiatives, and application change implementation and enhancements.

• Business Analyst/Project Manager responsible for the decommissioning of Shell's proprietary Project Management Workflow tool PRISM to the newly implemented Project Reporting Tool (PRT) Workflow tool. Scope of project focused on the migration of user accounts and project data; to include the data management for historical and in-flight projects. • Responsibilities included gathering requirements, developing functional specifications, providing traceability assessments, identifying gaps between the As-Is and the To-Be system capabilities and requirements, and providing potential solution options for identified gaps.• Liaison between the IT community, business stakeholders, and various project managers working on the decommissioning effort. • Focal point for Downstream business leads responsible for the continuity of the Downstream business during the decommissioning and migration.• Responsible for managing the formal communications and informal notifications during the decommissioning and migration efforts for 5000+ accounts.• Focal point for users during the pre decommissioning, during the transition, and post migration.• Streamlined and automated Downstream Project Management Spend reports and other metrics providing process documentation for ways-of-working.

• Responsible for the development, implementation, distribution, and management of external client, internal operational, and Sales and Marketing reporting, analysis, and metrics. • Accountable for stakeholder management, client management, escalations, data operational continuity, and the day-to-day work load balancing.• Managed a virtual team with two direct Data Analysts reports responsible for the day-to-day reporting, analysis, and metrics. • Accountable for the data integrity and accuracy of all clients databases, internal databases and other data repositories, and Sales and Marketing campaign databases. • Partnered with external clients to define and develop reporting requirements. Led efforts to streamline operational reporting. Managed the Sales and Marketing customer campaign initiatives.• Developed and presented business cases validating new opportunities and or process improvements and recommendations. Implemented organizational and process improvements where needed to reduce cost and increase productivity.

• Liaison for the Shell Chemical Solvents IT PBU interfacing and collaborating with SITI IT business support team, and Solvents Sales and Marketing staff.• Responsible for monitoring the Solvent PBU budget, managing demand and actual forecasting, and participating in sales and marketing efforts.• Improvement initiative focal point leading the effort focused on the Solvents PBU product’s lifecycle which included: cost-to-serve scenarios, feasibility studies, the evaluation of cost benefits, logistical optimization studies and simplification initiatives. • Solvents PBU Business Project Manager interfacing and collaborating with Infrastructure team managing several projects focused on selecting an appropriate intervention or solution: (1) the development of processes targeted at reducing the complexity of the organizations IT infrastructure by integrating several stand along business systems. (2) the development of a common framework for updating the legacy systems to aligning with web applications integrating Solvent business processes that aligned with the enterprise; (3) simplification of hierarchy tiers of the CRM (proprietary) system.• Served as Solvents business IT Focal Point and liaison for the implementation of Business Objects (BO) as a reporting tool. Responsibilities included the design, developed, and implementation of queries and reports; data integrity (data quality control, data verification, and data clarification); and performance management. Performed User Acceptance Testing (UAT) for new or revised BO universes, query structures, and application functionalities. Identified areas for improvement and or modification. Developed training documentation and provided training to the Solvents Sales and Marketing staff.

• Responsible for 3rd Level Support for the Shell IT Help Desk Call Center Application - Service Center.• Assessed application functionality issues and made recommendations to the Global Development Team for the implementation of patches and or enhancements.• Liaison between developers, programmers, and help desk analysts and managers.• Coordination of the implementation of scheduled upgrades, enhancements, and patches for the production environment.• Performed UAT on patches and enhancements prior to release of updates into the production environment• Responsible for data loads, data transfers, and after hour support.

• Responsible for monthly and ad hoc reporting that measured the Help Desk call centers’ SLA goals; operational metrics; and call centers staff productivity, efficiencies and deficiencies. Provided market trend analysis and other project related reporting requirements.• Managed initiatives that focused on identifying opportunities for improvement of Help Desk Call Centers’ processes and procedures, and the standardization and automation of tasks. • Gathered and maintained customer satisfaction survey results; proactively identified areas of concern or issues. Presenting customer satisfaction survey results communicating areas of deficiencies and making recommendations to the business managers.• Served as liaison between IT business unit, call centers’ application support unit, and business unit managers.• Worked with IT and application support business units to address data integrity issues and ensure data reliability. • Provided administrative support to IVR/ACD system as it related to managing the systems up front, outgoing and call routing messages; electronic call status display boards; data retrieval; and data storage.