Over 7 years of experience working various roles in Underwriting, Customer Service, Sales, and Marketing. Currently, I work as an Underwriting Assistant, analyzing data on bordereaux, and creating policies for departments such as Construction, Accident Health and Travel, Property & Casualty, Asset Protection, and Technology. Formerly I worked at CIBC as a Financial Services Representative and Client Solutions Specialist, where I provided clients with Credit, Loans, Investments, and Mortgage Lending. I performed financial analysis on client's accounts and helped clients meet their sales goals such as retirement planning, and being debt-free while marketing products and services that would assist them. My major goal, was customer satisfaction and it gave me the utmost joy, when clients left positive messages on my manager's voicemail, or provided me with promoters, or high NPS scores. Although successful in my sales career, I have realized the aspects of my work I find most rewarding are all in Admin Assistant Positions:- Solid foundation in Customer Service: As FSR and Retail Specialist, I have been responsible for a number of Admin Assistant skills, including Data Entry, Phone Etiquette, Appointment Scheduling, Customer Satisfaction and Teamwork. A quick learner of complex concepts and Business Process Improvement, I am eager to broaden these competencies.- Dynamic communication style: I am adept in building relationships, consensus and a shared sense of purpose. I am known for my ability to quickly establish trust with employees, mediate disputes and motivate others into action.- Experience in Social Media: A constant throughout my sales career, and my personal hobbies has been my passion for the promotion and digital marketing of products, services and events. Comfortable and experienced in creating interactive posts, videos, images and polls, I have advertised on various platforms, such as Facebook, Instagram, Tiktok.If you catch me outside of work, I love singing, and recording my own vocals using FL Studio creating covers of popular songs, and using photography and videography to promote my love for cars and restaurants!I also like meeting new people over a cup of coffee. Feel free to reach out at @stjoy94 on Instagram, or send me a quick chat via LinkedIn.Skills-Insurance Underwriting- Financial Services-Coaching-Social Media Marketing-Customer Service-Communication-Data Entry-Teamwork-Public Speaking
Listed skills include Teamwork, Microsoft Office, Time Management, Microsoft Excel, and 32 others.