Helping clients plan how their content will help them achieve their business objectivesClients:Nutrition International (2020): Website Redesign projectCanadian Electricity Association (2017): Website Redesign projectNutraPhoria (2017): Editor - Instructional materials FCV Interactive (2016) : contract content strategist on public sector projectThe Storefront Theatre (2015) : content strategist & business analystKensington Midwives (2015) : technical… Show more Helping clients plan how their content will help them achieve their business objectivesClients:Nutrition International (2020): Website Redesign projectCanadian Electricity Association (2017): Website Redesign projectNutraPhoria (2017): Editor - Instructional materials FCV Interactive (2016) : contract content strategist on public sector projectThe Storefront Theatre (2015) : content strategist & business analystKensington Midwives (2015) : technical communicatorContent Strategy Inc (2013-2015) : contract content strategist on various client projects (BC Hydro; ActiveStandards; Alcatel-Lucent; lululemon)First Nations Health Authority (2014/2015) : technical communicator & instructional designer- PeopleSoft user manuals and training; user acceptance testing; business process documentation; self-directed training modules; documentation inventory; forms developmentIndustrial Training Authority (2013) : business analyst- stakeholder interviews; RFP developmentContent strategist for a small digital agency on a project for a provincial utility (2013)Business requirements gathering; user analysis; user task analysis; IA; content typing; content modeling; style guide development; content matrix development; designing and facilitating writing workshops; editing; designing/sketching enhancements; designing infographicsPreviously: Writing for the web; marketing communications; email; advertisements; UX; user assistance materials; instructional design; technical writing. Past clients include: HSBC Canada, Vancouver Community College, Intentional Design Show less

[contract] Conducting UX research and developing the content strategy for Nutrition International's web revitalization project.

Judge for STC Chicago Chapter Technical Publications Competition (2020)Judge for International Summit Awards Competition (2016, 2009)Judge for International Technical Publications Competition (2006, 2005)STC Canada West Coast Chapter Past President, President, Vice-President (2002 to 2005)

Stakeholder Consultation project in support of web redesign- Conducted stakeholder interviews and delivered report- Developed stakeholder questionnaire to 17,000 union members and delivered report

[casual IS-04 contract] Design and craft content migrating to new Canada.ca style, in compliance with Canada.ca Content Style Guide, Content and Information Architecture Specification, Web Content Accessibility Guidelines Level AA requirements, and user experience best practices

[contract] Liaison between the business units and web publishing team to ensure that content meets publishing requirements and complies with Government of Canada style guides and user experience best practices; Provide strategic web advice to help clients post content that supports the needs of Canadians accessing health information online

[contract] Content revitalization project for Maternal-Child Health, includes content audit, content strategy foundation report, web analytics, IA, web writing.

[casual IS-04 contract] Liaison between the business units and web publishing team to ensure that content meets publishing requirements and complies with Government of Canada style guides and user experience best practices; Provide strategic web advice to help clients post content that supports the needs of Canadians accessing health information online

I taught five of nine required one-day workshops: * introduction to technical writing. * editing. * report writing. * information design. * project management.

Create release-based information products: online Help; Readme; What's New; What's Changed; Install Help; other support documents.Assist developers in creating embedded assistance and effective error messages.Develop documentation to support department initiatives: quality improvement project; strategic plan; project proposals.