Blue Dolphin Associates LLC is a consulting firm of practitioners partnering with clients in highly regulated industries such as financial services, insurance, higher education, pharmaceuticals, and healthcare. Blue Dolphin Associates subtly draw on aspects of Lean Six Sigma, Agile and Scrum, user-centered design, and data science to help organizations build internal capabilities to continuously improve, innovate and transform.

$600 million division of Laureate Education, Inc., a public benefit corporation and certified B Corp with over 50 universities and more than 1 million students worldwide. Walden University is a regionally accredited institution serving the higher education needs of more than 50,000 adult learners from the U.S. and in more than 150 countries. Walden University offers working adults the opportunity to earn bachelor’s, masters, and doctoral degrees and certificates online in a broad range of disciplines including health sciences, counseling, criminal justice, human services, management, psychology, education, public health, nursing, social work, public administration, and information technology.SVP, Chief Student Experience Officer at Laureate Online, a division of Laureate Education, Inc. (NASDAQ:LAUR), comprised of Laureate Partners and Walden University. As the CXO, I was responsible for all aspects of the student experience strategy and operations for more than 50,000 U.S. and international Walden working adult students from 150 countries. Led a shared student support center that provided 24x7 services to faculty and students from several Laureate universities and partner universities using Laureate’s white-labeled education services. Set a clear vision and engaged and involved all stakeholders to transform the prospect to alumni student strategy; provided strategic and operational leadership to more than 500 employees in three countries; and pioneered the use of digital, mobile coaching apps, artificial intelligence driven chat bots, Marketo, Salesforce.com, blockchain and other digital tools to provide personalized, just-in-time, 24x7 student support to improve graduation rates, Net Promoter Scores and operational productivity.

$100+million international supplemental education services business helping students around the world get better grades, better college admission test scores and prepare more effective college applications. A division of InterActive Corporation (NASDAQ:IAC) and Match Group (NASDAQ:MTCH)President and Chief Operating OfficerRecruited to integrate 3 acquired companies, manage P&L, accelerate revenue growth in digital and mobile product offerings, streamline operations and improve the bottom line. Oversaw B2B and B2C retail, web and institutional educational sales and services to universities, high schools, government agencies, military, associations, international corporations and retail customers. Led on ground and online education strategy and operations; international expansion; the development of nearly 200 hard copy and ebook titles and content for 3rd party white labeled products and mobile apps. Grew online course product channel by more than 30% and exited under-performing and non-strategic U.S. markets and international franchises. Invigorated the call center and increased conversion by 5 points. Created more engaging adaptive and interactive online learning products and publications to enhance learning. Provided qualified tutors to interact online with over 6000 students every day, 24x7, and prepared aspiring college and graduate students from around the world to be accepted to the U.S. schools of their dreams.

American Public Education, Inc. (NASDAQ: APEI) $300 million international education services provider offering accredited, innovative, affordable educational programs to over 110,000 students through Hondros College, Nursing Programs and American Public University System comprised of American Military University and American Public University Executive Vice President and Chief Operations OfficerRecruited to lead the strategic growth and daily operations while maintaining an annual growth of 20%+ in a highly regulated industry, improve operational efficiencies and strengthen information technology and learning systems capabilities. Increased productivity and efficiency while increasing student, faculty and employee satisfaction and market share in the military and civilian markets.Representative accomplishments include transformation of online admissions and student support services to be student centric, support student success and scalable to support 110,000+ students around the world while reducing costs to keep education affordable; initiation of refactoring of legacy systems and changes to business and learning applications, core processes and systems to provide 24x7 high availability, global learning services to students, faculty and staff that are accessible on pc’s, tablets and smart mobile phones; leveraged data and qualitative research to improve student experience, persistence and success, led international online learning pilot and championed projects resulting in several patents.

Business Strategy and Process Excellence: Focused metrics to manage critical business process operation outcomes, employee productivity, and customer Net PromoterTM scores to drive business results. Facilitated implentation of lean/agile/scrum and changes in leadership and employee mindset, business structure, processes, operating mechanisms and supply chain to win against competition, grow market share and profitsInfrastructure and Business Intelligence: Managed $60MM infrastructure to provide 24x7 products and services to customers. Identified points of failure, mitigate risks, and improved reliability of technology infrastructure. Revamped resource allocation and crisis response processes. Improved disaster recovery, business continuity planning and end-to-end testing Online Customer Support & Knowledge Management: Improved the effectiveness of online customer self-service, uptime and effectiveness of customer service agent tools

Joined the executive team of a new GE business comprised of 3 acquisitions. Facilitated the acquisition integration after a fault start by the preceding executive team. Designed and launched the Lean Six Sigma program to optimize business operations. Built 3 new sales channels increasing share of wallet and doubling year-over-year sales in 12 months; managed customer communications during the IPO and separation from GE.

Designed and launched the renowned GE Global Risk Management Leadership Development Program to accelerate skill development and build a strong pipeline of global risk managersEstablished relationships with University graduate programs throughout the U.S., Europe, and Asia Pacific to recruit highly qualified candidates and managed a culturally diverse team of 85 mid-level risk leaders in 35 countriesDeveloped Risk Management Educational Programs and Forums to support the expansion of GE throughout Europe, Asia and South AmericaEarly adopter of Six Sigma and Lean within GE Capital and global financial services industry Developed the curricula and adapted manufacturing tools and methods to be effective and accepted by Risk Managers around the world as GE expanded from 2 to 35 countriesCoached projects and programs implemented by Risk Managers, contributing to the avoidance of significant lending losses during the Asian credit crisis and other economic downturns

Led business restructuring, acquisition integrations, global expansion, business process improvement and technology systems engagements, e.g., SAP, for Fortune 500 clientsCoached CEO’s and their Executive Teams to develop and execute new business strategiesRecruited and co-built a 60 person change management consulting practice, the methodologies and consulting training curriculaSold and managed $5 - $20MM annually; Promoted to Associate Partner within 5 years