Sharon Walshe Email & Phone Number

Watford, United Kingdom

Business Process Manager accountable for designing and delivering successful migration and continuous improvement of ACI’s methodologies, processes and procedures within a Global Operations & PMO team. For example, • Represented Project Managers during discovery workshops of customer project migration programme from Salesforce to Jira, defining requirements for the new system. Comprehensively defined requirements for the target process & tested resulting system. Implemented change… Show more Business Process Manager accountable for designing and delivering successful migration and continuous improvement of ACI’s methodologies, processes and procedures within a Global Operations & PMO team. For example, • Represented Project Managers during discovery workshops of customer project migration programme from Salesforce to Jira, defining requirements for the new system. Comprehensively defined requirements for the target process & tested resulting system. Implemented change initiatives to foster group wide change readiness, including new system procedures, best practices. • Within the PMO role, supported & governed Implementation projects and processes, including providing coaching, mentoring and training. Key role defining initial governance framework and conducting monthly governance audits and producing analysis reports. Resulted in improved and streamlined implementation process allowing for shorter implementation durations. • Other PMO project tasks included: - Supporting billing, payment processing, cash operation issues - Automating and integrating project and customer reports - Providing support and training on usage of applications - Salesforce etc - Auditing and verifying project metrics - Producing regular analysis reports • Supported Programme Manager on several high-profile hosted product programs e.g. Data Centre ownership transition, Fraud product customer migration, Opportunity Prioritisation reports. Typical responsibilities included stakeholder management, issue management, data analysis and publishing migration process documents. • Led the Salesforce automation of manual customer survey system from defining requirements through to testing and implementation. Involved liaising with offshore Salesforce developers, training users and defining monthly summary reports. • Created and delivered a variety of project process related training. Show less

Watford, United Kingdom

Senior Project manager for ACI managing both large customer implementation projects within Europe and Africa and internal compliance projects with the Card Processors (Mastercard, Visa).• Managed upgrades and implementation of ACI’s products (including any necessary customisations) across a number of banks in Europe & Africa – SBSA, NBE, PKO, ABN Amro, FNB. Customer facing role which involved coordinating departmental and cross-functional teams. • Using a collaborative and supportive… Show more Senior Project manager for ACI managing both large customer implementation projects within Europe and Africa and internal compliance projects with the Card Processors (Mastercard, Visa).• Managed upgrades and implementation of ACI’s products (including any necessary customisations) across a number of banks in Europe & Africa – SBSA, NBE, PKO, ABN Amro, FNB. Customer facing role which involved coordinating departmental and cross-functional teams. • Using a collaborative and supportive management style, was responsible for directing the projects from initiation through design, development, implementation and delivery while also schedule planning and monitoring budget/spending. • Consistently guided projects through to completion - on time, within scope, and budget, meeting quality standards. Some projects involved extended periods on site at bank locations abroad. Show less

Winkfield, United Kingdom

Contractor working in a testing capacity as part of User Testing team for a Credit and Debit Card Issuing and Acquiring upgrade project for HFC Bank, which used VisionPLUS product.

Frankfurt, Germany

Joined Sema as on-site project manager at customer site (GZS , now First Data), responsible for delivery of an enhanced Merchant Acquiring system. The majority of the code was developed offsite and my responsibility was to mange the on-site development team, liaising between development team, Sema management and the client, GZS.

Kuala Lumpur, Malaysia

Worked as an analyst on a WEB application framework development for Intranet solutions. Resulting solutions were used to create frameworks which established web development standards and best practices to increase efficiency and reduce maintenance efforts. Was also responsible for preparing bids in response to invitations to tender for a variety of IT and Government bodies in Malaysia and Singapore.

Wellington, New Zealand

Worked on a short term contracting project for National Bank of New Zealand to complete a Preliminary Analysis on a new development project , which would allow for Issuing and Acquiring Mastercard processing via the Credit Card Processing package VisionPLUS. My role involved gathering business requirements in order to estimate more accurate development & implementation costs. Also assisted in drawing up very detailed project plan for full project.

Hong Kong

Joined the SCB Credit Card Management team as a contract COBOL developer / team leader. Initially worked as an analyst programmer on a project to allow the download of credit card transactions to customer mobile phones. Later I worked as functional & technical analyst on a suite of CCS backend programs which allowed online enquires and updates on Credit Card Customer profiles. Interface was to the CardPac system.

Dublin, County Dublin, Ireland

Joined BOI as a developer straight from college. Initially developed code for Nixdorf ATMs and the first user friendly Online Banking screens. Supported the system which was installed in over 350 branches nationwide. Moved to Credit Card Systems, initially responsible for supporting the International Credit Card system (CardPac) following its implementation. Was involved in technical analysis, development, testing and implementation of new developments and enhancements, particularly… Show more Joined BOI as a developer straight from college. Initially developed code for Nixdorf ATMs and the first user friendly Online Banking screens. Supported the system which was installed in over 350 branches nationwide. Moved to Credit Card Systems, initially responsible for supporting the International Credit Card system (CardPac) following its implementation. Was involved in technical analysis, development, testing and implementation of new developments and enhancements, particularly supporting Merchant and Cardholder Statement Processing. Later, was project leader working on a national Payment Card (Laser Card) programme which was launched in the Irish market. The initial launch as a joint venture between the 4 main banks. Role was to ensure the BOI card was implemented successfully, being involved from systems design through to implementation and support. On the project management level created and maintained project schedules , individual team member schedules, development estimates and financial budgets. Show less

B.Sc. Computer Science

Certificate In Accounting & Finance

Certificate In Banking

Certificate In Computer Programming

Secondary School