A senior Dynamics 365 CE project delivery specialist drawing on experience spanning a wide variety of vertical markets and company sizes, either employed, consulting or contracted. Specialising in implementing Customer Relationship Management (CRM) and Finance solutions, including Microsoft Dynamics CE, Sage CRM, Salesforce CRM, Sage Financials and Oracle Financials. My skills cover full project lifecycle, managing the delivery from both internal and external suppliers while engaging business stakeholders and subject matter experts to ensure solution adoption and realisation of business benefits. I have a pragmatic approach to delivering business solutions, applying technologies as appropriate. I have a proven record of bridging the business and IT communities with an in-depth understanding of business processes and commercial considerations, combined with resolving the issues that face both a technical solution delivery team and the implementation of business change. I have occupied various roles across many organisations – from a “one-man-band” delivering end-user Application training to a board level position directing IT strategy. I can work alone or as part of a team. If in a leadership role, I create and motivate highly effective teams. I am able to maintain engagement across multiple concurrent projects and communicate effectively throughout an organisation, from grass roots to senior management to board level. Capabilities include; Project Management - delivery of a diverse range of IT projects to budget and schedule Project rescue and refocus Recruitment, team building and matrix team management – including on-shore, near-shore and off-shore Management of 3rd party relationships including product & implementation partner selection and definition of/adherence to Service Level Agreements Stakeholder Management (internal & external) Management of solution delivery teams – including Business Analysts, Architects, Functional/Technical Consultants and QA Testers Definition of delivery processes and mentoring of team members Quality Management End-to-end SDLC (solution development life cycle) management from requirements through design, development, testing & deployment to BAU production support Development and implementation of IT strategy Delivery of service and support within SLA Experience of various project management and development methodologies, including waterfall, hybrid & agile