Accomplished senior manager with a robust background in leading facilities, operations, in both residential and commercial property management. Possesses in-depth knowledge of people management and financial leadership, aimed at increasing profitability. Proven track record in providing residential block management, budget control, leasehold compliance, sourcing cost-effective suppliers, and overseeing construction, renovation, and refurbishment projects. Skilled in multi-site project management with a strong focus on delivering exceptional customer service.Core Competencies:Private, Block, and Commercial Building ManagementStakeholder ManagementBudget Preparation and ControlLeasehold Compliance and S20 ProcessCustomer Service and SatisfactionTeam Leadership and TrainingHealth and Safety ComplianceFinancial ManagementKey Achievements:Private, Block, and Commercial Building Management: Successfully managed various property types, ensuring optimal operational efficiency and tenant satisfaction.Stakeholder Management: Expert in maintaining and nurturing relationships with key stakeholders, including tenants, owners, contractors, and suppliers.Budget Preparation and Control: Demonstrated ability in preparing and managing budgets effectively, leading to cost savings and increased financial performance.Leasehold Compliance and S20 Process: Ensured full compliance with leasehold regulations and expertly navigated the S20 consultation process.Customer Service and Satisfaction: Consistently delivered high levels of customer service, resulting in improved tenant retention and satisfaction.Team Leadership and Training: Led and trained teams to achieve high performance and professional growth.Health and Safety Compliance: Maintained rigorous health and safety standards across all managed sites, ensuring a safe environment for all stakeholders.Financial Management: Strong financial acumen with the ability to drive profitability through effective financial leadership and strategic decision-making.Leveraging extensive experience and skills to deliver outstanding results in property management and operations, consistently driving improvements and achieving organizational goals.