Sharon W. Email and Phone Number

-Lead client engagements and develop tailored marketing strategies.-Oversee website content management and design promotional and technical documentation.-Implement email campaigns, manage social media presence, and analyze performance metrics.-Produce case studies, thought leadership white papers, and eNewsletters.-Transform technical information into valuable user guides, deployment guides, and training materials.

Created and maintained comprehensive user guides, requirement documents, and technical content.Proofread and edited customer-facing publications and training materials to ensure accuracy and clarity.

Maintain corporate website, including news, events listing, as well as marketing material and press releases. Create marketing, technical, and educational content. Participate in the evolution and creation of VIC’s marketing message and themes. Develop and maintain VIC’s library of collateral.

Responsibilities include planning, designing, creating, and editing marketing collateral, presentations, videos, social media, and website content. Create white papers on data management in the Cloud and on-prem, SaaS, etc. Technical Writing- Translate technical information into user-friendly (online help and PDF) documentation Collaborate with cross-functional teams to plan, develop schedules and maintain deadlinesGraphic design via Photoshop and Snagit Create user documents and brochures with FrameMaker and InDesignMaintain documentation control with Sharepoint Create and send email communications via Pardot introducing new products or highlighting enhancements in existing applicationsCreate and maintain developer documentation, including API reference guidesReview and maintain consistent UI text in all applicationsProofread all external facing communications to ensure quality, voice, and style adheres to corporate branding guidelines.

Responsible for technical publications in an agile software environmentKnowledge managementTranslate technical information into user- friendly documentation using FrameMaker, RoboHelp, and WordCollaborate with cross-functional teams to plan, develop schedules and maintain deadlinesGraphic design via Photoshop and SnagitMaintain documentation control with Sharepoint

Technical/marketing communication, knowledge management, web content strategist

Developed curriculum and training manuals for home healthcare clinical and business staff. Conducted training for accurate health care billing and Medicare compliance throughout North America.