Sharon Wren Email and Phone Number

ResponsibilitiesDaily running of salon.Servicing 5-10 clients daily with a retention rate of at least 70%Performing all hair services as requested.Keeping up to date with education and trends.Coaching/LeadershipProvide coaching and mentoring to all team members.Identify education opportunities monthly and create strategy to address them.Exemplify strong leadership skills and serve as a role model to all staff.Foster a sense of teamwork and camaraderie among all staff..Guest Services/RetailRole model excellence in guest service.Achieve service goals by focusing on new guest retention, existing guest retention and productivity percentages.Achieve retail sales goals by maximizing average dollar per transaction, retail sales to service ratio and by providing consistent and clear direction and education to all staff.OperationsEnsure that all company productivity benchmarks are personally adhered, with respect to service, retail, retention and rebooking.Ensure that merchandising and housekeeping standards are maintained. Execute operator evaluations by partnering with domain counterparts to ensure complete assessments.Responsible for the recruitment and selection of team members.Coach, train and support with evaluating staff.Oversee the maintenance team of the location and ensure timely communication with property management where appropriate.Participate in progressive discipline model including terminations and delivery of action plans.FinanceResponsible for the financial growth, success and synergy among salon as a whole.Reduce controllable expense to minimum.Partner with the Directors to improve profitability by controlling spending and expenses.Provide analysis on weekly report

Coaching/LeadershipProvide coaching and mentoring to all team members.Identify education opportunities monthly and create strategy to address deficiencies.Exemplify strong leadership skills and serve as a role model to all staff.Foster a sense of teamwork and camaraderie among all staff.Guest Services/RetailRole model excellence in guest service.Achieve service goals by focusing on new guest retention, existing guest retention and productivity percentages.Achieve retail sales goals by maximizing average dollar per transaction, retail sales to service ratio and by providing consistent and clear direction and education to all staff.OperationsEnsure that all company productivity benchmarks are personally adhered, with respect to service, retail, retention and rebooking.Ensure that merchandising and housekeeping standards are maintained. Execute operator evaluations by partnering with domain counterparts to ensure complete assessments.Responsible for the recruitment and selection of team members.Coach, train and support with evaluating staff.Oversee the maintenance team of the location and ensure timely communication with property management where appropriate.Prepare vacation and education requests.Be responsible for reviewing daily paperwork.Participate in progressive discipline model including terminations and delivery of action plans.Facilitate and provide direction for monthly general staff meetings.FinanceResponsible for the financial growth, success and synergy among 3 domains –Salon, Spa and Retail.Responsible for building the location financial budget. Reduce controllable expense to minimum.Partner with the Directors to improve profitability by controlling spending and expenses.Provide analysis on weekly reports.Provide and communicate relevant financial information to the team on a timely basis – daily/weekly/monthly.Prepare payroll for location.

Oversee Salon / Clinic services.Create and deliver the Hairstyling Curriculum to the standards of the Ministry Of Education.Create and deliver a Salon Business Class consisting of 40 hours.Complete weekly student evaluation forms and perform monthly student reviews.Perform daily meetings to organize, inform, educate and motivate the student body.Organize / plan lessons for projects and special events.Prepare and grade exams on deadline.Monitor / log student attendance daily.Maintain student records / files.Order and prepare physical inventory of professional back bar / tech bar products.Assist and provide support in the continued growth and success of others. Attend and participate in trade shows, fashion shows, media events when necessary.Work as a team with all Instructors to provide consistency within the curriculum.

Oversee Salon / Clinic services.Complete weekly student evaluation forms and perform monthly student reviews.Perform daily meetings to organize, inform, educate and motivate the Fiorio Beauty Academy student body.Organize / plan lessons for projects and special events.Prepare and grade exams on deadline.Monitor / log student attendance daily.Assist in maintaining student records / files.Order and prepare physical inventory of professional back bar / tech bar products.Assist and provide support in the continued growth and success of others. Attend and participate in trade shows, fashion shows, media events when necessary.Work as a team with all Instructors to provide consistency within the curriculum.

Managing staff rosters.Tutoring students.Set an effective training programme for both teachers and students.Set and correct theory / practical exams.Work as a Senior Stylist.Stock control.Stock and retail ordering.End of day cashing up.Interviewing and hiring. Day to day running of salon.Building student confidence within their work.Delegating duties to staff.Ensuring staff and student morel is high at all times.

Day to day running of the salon.End of day cashing up.Stock ordering.Stock control.Work as a Senior Stylist.Being a mentor to Junior Stylists.Assist fellow staff members wherever needed.

Managing staff rosters.Work as a Senior Stylist.Stock control.Stock and retail ordering.End of day cashing up.Interviewing and hiring.Day to day running of salon.