Sharon Robinson Email & Phone Number

Dallas-Fort Worth Metroplex

Texas, United States

I share my health and wellness journey while promoting innovative premium grade wellness and nutrition products.

Dallas/Fort Worth Area

Dallas

Meets objectives for the Commercial Fulfillment team , and prioritizes in accordance with company strategy and revenue goals.Reviews, validates, analyzes and designs solutions for client product support programs.Assist with planning distributed print projects following up with execution and reporting project updates assisting sales and production operations teams.Responsible for delegating and following up on project execution tasks among cross functional teams.Initiate and assist teams with process improvements - building business requirements, user acceptance training and support documentation.Operates within guidelines as established for service level agreements, project implementation, logistical planning, tracking, communication, and status udpates.Builds and grows cross-functional relationships within the field and corporate business partners to advance and develop new commercial projects and support network growth strategies.Secures and maintains a strong working knowledge of Sales and Operations models and processes to ensure alignment in commercial project design, implementation and post-execution relationship management.Monitors overall progress for each customer and address process needs to meet customer expectations through life of the project

Lewisville, Tx And Carrollton, Tx

- Assist with internal marketing materials such has flyers, postcards, and online postings- Assist with front desk organization - logging in new clients, running transactions, maintain studio cleanliness and customer service

Sunnyvale, Ca - Dallas/Fort Worth Area

Responsibilities include analysis of existing account performance, identification of opportunities for growth, and recommendation of short and long term strategies to increase performance and mitigate short falls.• Managed customer portfolios of $8M+• Managed vendor relationships including FedEx Office and Kwik Kopy Franchises• Work independently with minimal supervision to organize, develop, plan, and evaluate customer initiatives and add value proposition creation to meet the organization’s objectives.

Lewisville, Tx

Managed the National Programs customer database reaching out to customers and answering customer inquiries for quotes and orders.• Manage assigned portfolios adhering to company guidelines and maintaining mature accounts while promoting growth.• Manage CRM system and Global Ordering system for customer databases.• Create and distribute electronic and written communication to customers supporting program promotions and product updates.• Create marketing communications for existing customers, manage sales or promotions to enhance product awareness and sales.

Oversee product development to implementation to stores and team members at 1700+ US based locations impacting 18,000 employees. Manage Product/Program Implementation to the FedEx Office and Print Centers across the United States and Canada with annual revenues of $200M. Collaborate with product development of new product/services and develop operational procedures with supporting documentation for employees reference materials. Implement training and support documents to over 1700 stores in the US.• Deploy new products and services to the field; support implementation and integration.• Work cross–functionally with Product Management team members, Marketing, and IT, ensure 100% program execution to field team members.• Remove obstacles for field leadership to enable execution and consistency.• Validate and document program requirements and workflow.• Manage communication process between the field and corporate.• Program project management

Manage Product/Program Implementation to the FedEx Office and Print Centers across the United States and Canada with annual revenues of $25M.• Oversee product development to implementation to stores and team members at 1700+ US based locations impacting 18,000 employees.• Collaborate with cross functional teams bringing together IT requirements, operational standards and product marketing initiatives to implement and support new product/services.• Develop operational procedures with supporting documentation for employees reference materials and initiate communication schedule for training and launch.• Implement training and support documents to over 1700 stores in the US.

Worked in various departments and job roles within the Center environment managing customer projects, production timelines, team member scheduling, inventory, P&L statements, commercial sales, customer service, etc.

Duties included all aspects of customer service such as answering phones, greeting clients, facilitating correspondence to attorneys. I completed various office duties such as typing forms, letters, legal documents and newspaper ads. I managed various tasks such ensuring the filing of legal documents with multiple court systems in Wyoming and Colorado. I oversaw the office bookkeeping and personnel files which entailed processing client bills, accounts payable, payroll, training, benefits, and employee relations.

B.S., Communications & Social Sciences Minor: Psychology

Activities and Societies: Photography Darkroom technician and teacher's assistant

High School Diploma, Communication, Journalism, And Related Programs

Activities and Societies: Photography, Spanish Club, Track, Soccer, Yearbook, Newspaper