My current position with HBC largely centers around Forecasting and Re-Buying all our replenishable Private Brand Bed/Bath and Home Decor.

Responsibility and accountability for all operational aspects of Hbc.com, Hbc Rewards as well as several third party corporate loyalty programs. Examples of duties included in this mandate: •Negotiated, documented and monitored adherence to all Service Level Agreements (SLA’s) both customers and service partners.•Identified and executed improvements to all operational processes. •Acted as primary liaison with IT colleagues to obtain system changes and/or… Show more Responsibility and accountability for all operational aspects of Hbc.com, Hbc Rewards as well as several third party corporate loyalty programs. Examples of duties included in this mandate: •Negotiated, documented and monitored adherence to all Service Level Agreements (SLA’s) both customers and service partners.•Identified and executed improvements to all operational processes. •Acted as primary liaison with IT colleagues to obtain system changes and/or improvements.•Engineered and documented processes for existing and new client business.Highlight: Developed, documented and executed a new corporate client program that encompassed all of:•Pick/Pack/Ship and Home delivery of over 75,000 parcels within a 4 week time frame.•Creation of a database that provided progress tracking and customer service metrics for the client.•Developed and documented Customer Service FAQ’s and protocol for our third party customer service provider. Show less

Managed all aspects of the replenishment and allocation of Children's Wear merchandise in both fashion, fashion basics and juvenile product for the Zellers chain. Examples of duties included in this mandate: •Coordinated, motivated and coached a team of 12 in support of the Children’s Wear merchant team.•Identified, developed and implemented improvements in replenishment processes.•Supported new corporate, Supply Chain, or Merchant initiatives.•Managed all Supply Chain related… Show more Managed all aspects of the replenishment and allocation of Children's Wear merchandise in both fashion, fashion basics and juvenile product for the Zellers chain. Examples of duties included in this mandate: •Coordinated, motivated and coached a team of 12 in support of the Children’s Wear merchant team.•Identified, developed and implemented improvements in replenishment processes.•Supported new corporate, Supply Chain, or Merchant initiatives.•Managed all Supply Chain related issues such as timely flow of merchandise and disposition of Aged Inventory, etc. Show less

Responsible for liaising with Supply Chain customers and Merchandise teams (Bay, Zellers and Home Outfitters), to address the day-to-day system challenges while gathering and documenting new system requirements for Inforem III, Could Have Solds calculation and web enabled user interface. Examples of duties included in this mandate:•Compiled and documented system requirements from merchant users. •Wrote and published user documentation.•Arranged and facilitated user meetings.•Set… Show more Responsible for liaising with Supply Chain customers and Merchandise teams (Bay, Zellers and Home Outfitters), to address the day-to-day system challenges while gathering and documenting new system requirements for Inforem III, Could Have Solds calculation and web enabled user interface. Examples of duties included in this mandate:•Compiled and documented system requirements from merchant users. •Wrote and published user documentation.•Arranged and facilitated user meetings.•Set protocol for system testing and measurement. Highlight: Developed and implemented a web enabled user interface for Inforem III (ARMS), “Could Have Solds” calculations and web enabled user interface and “Event Planning” web-enabled user interface. Show less

1996 1997 Business Leader/Buyer 1995 1996 Assortment Planning Trainer 1993 1995 Business Leader/Buyer 1989 1993 Automatic Replenishment Co ordinator Inventory Control Supervisor Distribution Management Trainee Merchandise Processing System Section Head Sales Associate