Responsible for gathering requirements for an on-line telecom order management system. Performed a fit-gap analysis between the current business processes and the new system. Responsible for re-writing Spirit Order Management system specifications for the PBX Product Line, test scripts, end-user and training materials. Created an end-to-end Visio workflow diagram from Sales Quote to Billing for all product lines.Key Accomplishments: Reviewed and edited requirements, specifications… Show more Responsible for gathering requirements for an on-line telecom order management system. Performed a fit-gap analysis between the current business processes and the new system. Responsible for re-writing Spirit Order Management system specifications for the PBX Product Line, test scripts, end-user and training materials. Created an end-to-end Visio workflow diagram from Sales Quote to Billing for all product lines.Key Accomplishments: Reviewed and edited requirements, specifications, business processes and worked with international development staff in India to recommend proposed solutions. Redesigned, rewrote, developed and maintained functional specifications and system / screen design specifications for Spirit Order Management System (SOMS) for the PBX Telephony Services.  Assisted programmers and developers in the development of system internal specifications for required modifications to the system for the Audio and Video Conferencing Services.  Developed and maintained test scripts and scenarios based on functional specifications.  Analyzed testing results throughout the project and provided daily status reports to Management. Assisted in the data mapping of current Remedy system attributes to the SOMS attributes for the migration of data for their Access Order System. Lead the Application Development Team in the testing of the Automation of the PBX Telephony Services Assisted the Chief Technology Officer (TCO) in the facilitation and leadership of the Company’s Process Change Board. Documented the end-to-end process flow of all product lines sold by Spirit Telecom in a Visio Diagram Assisted in the QA testing of the replication of the Remedy system data to the Spirit Order Management System (SOMS). Show less

Responsible for gathering South Carolina Education Lottery requirements for an on-line gaming system. Performed a fit-gap analysis between the current business processes and the new system. Responsible for writing system specifications, test scripts and training materials. Provided production support for all system issues. Created test scenarios and test plans used in the testing of business applications to verify that requirements are incorporated into the system design. … Show more Responsible for gathering South Carolina Education Lottery requirements for an on-line gaming system. Performed a fit-gap analysis between the current business processes and the new system. Responsible for writing system specifications, test scripts and training materials. Provided production support for all system issues. Created test scenarios and test plans used in the testing of business applications to verify that requirements are incorporated into the system design. Assisted in analyzing testing results throughout the project. Assisted in the data mapping of current system attributes to the Intralot system attribute for the conversion to the new system that occurred in November, 2008. Show less

Customer Liaison for the Information Communications Technology area of BCBSSC. Comprehended basic to complex business issues, contributed to IT business projects or IT sponsored technology projects, by translating business needs into understandable requirements. Understood current and emerging IT products, services, processes, and methodologies, along with a continuing understanding of the business functions and processes. Understood business requirements, goals, and risks in order to formulate… Show more Customer Liaison for the Information Communications Technology area of BCBSSC. Comprehended basic to complex business issues, contributed to IT business projects or IT sponsored technology projects, by translating business needs into understandable requirements. Understood current and emerging IT products, services, processes, and methodologies, along with a continuing understanding of the business functions and processes. Understood business requirements, goals, and risks in order to formulate and define the technical scope and objectives of projects. Had solid business and organizational skills, participated in both business and IT strategic planning and demonstrated leadership in the use of business analysis tools and methodologies. Educated project team members and the business community on the impact of the proposed technology infrastructure and articulating strategy and contingency plans. Provided client support and consultation for IT issues in their area of expertise. Show less

Led a Focus Group in the software selection of a Customer Relationship Management system. Designed and implemented Microsoft’s Customer Relationship Management (CRM) for 11 of the 23 Associations within the AgFirst Farm Credit Bank District. Project involved the design and documentation of new processes, new graphical user interface (GUI) development, creation of user manual, training MS PowerPoint presentations and use case development.

Assisted clients (Public and Private Sector) with the selection of a packaged and/or best of breed software systems utilizing IBM’s “MethodBlue” Methodology. IBM’s methodology enabled package selections to be performed without specific industry knowledge and expertise. Led and conducted more than three software selections per year with clients such as VISA International, Bay Area Transit System (BART), Warner Bros. Studios, BWX Technologies, and Purdue University prior to engaging with clients… Show more Assisted clients (Public and Private Sector) with the selection of a packaged and/or best of breed software systems utilizing IBM’s “MethodBlue” Methodology. IBM’s methodology enabled package selections to be performed without specific industry knowledge and expertise. Led and conducted more than three software selections per year with clients such as VISA International, Bay Area Transit System (BART), Warner Bros. Studios, BWX Technologies, and Purdue University prior to engaging with clients for the purpose of Business Process Re-engineering. In the latter years with IBM, I conducted Business Process Analysis for the Department of Motor Vehicles in two states, Montana and South Carolina. Just prior to leaving IBM, I assisted in the project management of a software implementation team for a major Retailer using the Earned Value methodology. Show less

Provided Property and Casualty Consulting and Implementation Services for various clients, such as Secura Insurance, Commerce Insurance, Abbey National Insurance. Demonstrated strong business knowledge and understanding of the client’s business needs. Communicated effectively the business needs, ideas and schedules to IS and end-users. Demonstrated the ability to deliver quality products on time. Understands the different kinds of billing; agency bill and direct bill.