▪ Responsible for executing the flow of associate benefits data to various internal and external vendors and develop internal procedures, guidance, and training for staff to facilitate the timely and accurate update of associate information and benefits records.▪ Address inquiries from Retirement Plan Participants, Plan Sponsors, Financial Advisors, Third-Party Administrators by phone and e-mail and hosting participant enrollment meetings when requested.▪ Processing and tracking Plan contributions, plan conversions, participant distribution, withdrawals due to financial hardship, Death benefit distributions, In-service withdrawals, Qualified domestic relation order, Required Minimum distribution, Return of excess contributions, loan requests, and investment replacements.▪ Manage timely and effective communication of benefits information to associates, including new hires, open enrollment, and monitor payroll transmittals.▪ Provide participants with insight into the funds offered under each client plan, including fund objectives and performance.▪ Manage custodial platforms such as TD Ameritrade, Schwab, Folio, MATC, Matrix for funds disbursement.▪ Website development, maintenance, and content development.

▪ Developed source network and relationships with local government and business leaders.▪ Discussed the department's editorial direction and created regular columns for the editorial page.▪ Assisted with the design of the company’s first website, helping to translate newly defined brand guidelines into a compelling and engaging web presence; wrote draft content.▪ Design and run in-depth interviews, workshops and focus group to build a deep understanding of the community.▪ Synthesize and communicate insights to various teams in a way that makes them more actionable and impactful.

▪ Growing social media presence: Ensured the company maintained its own individual voice and targeted the right audience.▪ Develop digital strategies and creative briefs that align with the brand, the target audience, and the client’s business objectives.▪ Facilitate the development of creative ideas from brief to finish segment or show.▪ Conduct research on industries and topics within the business.▪ Participate in shooting, scripting, and video editing as directed.▪ Create taxonomy and term systems that are optimized for SEO.