Driving technical excellence at Traveloko, a leading provider of logistics solutions across the US. I'm leading a dedicated team here to resolve technical challenges, streamline system operations, and ensure top-tier customer satisfaction. I drive process improvements, manage escalations, and mentor recruits, fostering continuous innovation.

Managed inbound calls, emails, and after-hours logistics, ensuring swift issue resolution and smooth operations. Collaborated with teams to optimize communication, maintaining customer satisfaction and upholding the company's reputation.

As the Head of Technical Support at ProsValley, I oversee systems optimization and advanced troubleshooting, driving operational efficiency and customer satisfaction for a carrier named Traveloko. By establishing robust protocols and managing escalations, I ensure seamless logistics operations while mentoring new hires to foster continuous improvement.

Ensured after-hour issues resolution and seamless communication, collaborating with teams to enhance customer satisfaction and uphold company reputation.

Effectively led and motivated a sales team to consistently exceed revenue targets. Implemented strategic initiatives to enhance sales performance and customer satisfaction. Provided mentorship and guidance to team members in order to help them develop new skills.

As a Senior Sales Recruiter at ZTA, I managed the recruitment process from top-tier sourcing to seamless onboarding. I optimized job descriptions and implemented strategies to improve efficiency and hire quality while aligning with organizational goals.

I excelled in team leadership and team building during my tenure as Sales Team Manager in a call center environment. Starting as a Sales Representative, I was promoted to oversee team operations, where I focused on supporting each team member to excel in their roles and develop their skills. My approach ensured that every team member was empowered to achieve excellence in their designated tasks.

Managed 200+ daily customer interactions with a focus on personalized, friendly, and polite service, enhancing customer retention. Demonstrated extensive product knowledge to address customer queries promptly, leading to increased upsells. Collected vital customer data from 300+ individuals daily.

As a Control Room Supervisor, I managed a team of eight personnel working in rotational shifts, ensuring continuous and effective monitoring of CCTV cameras. I was responsible for training new team members on surveillance techniques and emergency response protocols. My duties included overseeing real-time monitoring to detect and respond to any security incidents, coordinating with emergency services when necessary, and maintaining detailed logs of all activities. I ensured that all team members were proficient in using the control room equipment and adhered to standard operating procedures, thereby maintaining a high level of operational efficiency and security.

Proactively delegated responsibilities for monitoring, testing, and reporting, while effectively managing and maintaining 1000+ CCTV cameras. Maintained an organized, clean, and efficient workspace, demonstrating a commitment to understanding and executing standard operations and procedures with a focus on ensuring proper responses during both normal and abnormal operating situations.

Respectful, well-mannered, and punctual Sales Representative with unwavering loyalty to the organization, complemented by strong management, communication, and presentation skills.