Sharoon Arshad Email & Phone Number

Mussolente, It

Vicenza, Italia

• B2C E-commerce processes and operations with MAGENTO CMS and SHOPIFY for sciconsports.com• Market place processing with: AMAZON Seller Central, Decathlon.com, Alltricks.fr, Bulevip.com with MIRAKL• Online transaction system management (Paypal, Setefi, NEXI, Adyen, Klarna)• Worldwide logistics fulfillment• Operations management with ORACLE Netsuite ERP• CRM for maximizing customer's loyalty and business performance to ensure a superior customer experience by investigating and resolving inquiries and complaints in a timely and empathic manner through Freshdesk Ticketing System• Handling of direct customer incoming calls and emails• Task and project management with ASANA

Vicenza Area, Italy

Business Development & Customer Acquisition through direct contact with potential customers in the Triathlon sports industry.

Glasgow, United Kingdom

• Welcoming guests to the hotel in a polite, friendly and helpful manner.• Dealing with arrivals and assisting with early check-outs.• Take bookings and maintain the reservations calendar• Check out invoices, payments, and bills• Check-in and checkout departing guests using the hotel’s accounting system.• Keeping up to date on all hotel products, services, pricing & promotional online offers.• Maximize sales revenues through up-selling and marketing programmes.• Night auditing

Glasgow, United Kingdom

• Arrangement of all the payroll documents, enter the appropriate entries, sort them and send a final sorted report compiling the accounts entries of all the departments to the manager.• Data entry of timesheets and wages using Payroll Manager Software.• Management of all the daily salary, insurance deductions and tax payments of employees of all the departments of the customers.• Manage all payroll adjustments, deductions, and incurred appraisals and send the final copy to the manager.

Pistoia Area, Italy

• Social Media Marketing Assistant. • Translation from Italian to English of Corporate Web Sites, Brochures. • Project Manager of the Operative Manual of the international event Best Franchisee of the World.• Member of the Best Franchisee of the World event organizing team.• Data Entry of the Franchising Business Forum.

Prato Area, Italy

• Public relations and translation for asylum seekers at the Immigration Office, Prato (Italy)• Interpreter at the Police Headquarter, Prato (Italy)• Interpreter at the Hospital of Prato (Italy)

Bsc Communication Sciences, Digital Communication And Media/Multimedia, Second-Class Honors Upper Division 2:1.

Activities and Societies: Communication Strategies Lab

Diploma, Tourism Services