Sharoon Shamim Email & Phone Number

Royse City, Tx, Us

Dallas-Fort Worth Metroplex

London, United Kingdom

● Designing training classes and reference materials for standard Firm software and custom applications across all offices in Europe, Middle East and Asia (EMEA)● Deliver new hire training and skills training to all employees on Dechert standard applications via a combination of in-person instructor lead sessions and webinars● Leading training projects by creating test scripts, delegating software testing, creating training plans and writing communications, and working closely with project managers, other IT professionals and vendors to ensure smooth transition during a software roll-out● Working closely with EMEA Office Managers and building relationships with lawyers and administrative staff to identify training gaps and deliver customised training ● Maintaining accurate record of training using the LMS and creating reports to identify training gaps● Closely monitoring helpdesk tickets to identify training opportunities and propose actions for remediation● Coaching regional IT teams on the Firm’s software, resulting in more comprehensive support to users on the floor● Collaborate with other IT trainers and provide backup support to trainers in other offices/regions● Participate in, or attend relevant professional seminars to keep informed of the latest training trends

London, United Kingdom

● Providing professional training services to global users and delivering high quality training through a mix of eLearning, written material, floorwalking and 1-2-1 desk-side visits● Working with Trainers globally to create a unified approach to training users throughout the firm● Understanding the needs and adapting to the ever-changing face of technology ensuring continuous improvement for users across different hardware and software platforms● Working with Technology Managers and Directors across different Practice Areas to deliver training solutions tailored to their departmental needs ● Developing eLearning courses and other online tools to provide short, self-help methods of supporting users globally● Ensuring all knowledge is documented within the Knowledge Base and disseminated to IT teams across the globe. Also, routinely reviewing the maintaining knowledge within the Knowledge Base● Providing a high degree of initiative and a willingness to accept ownership of tasks, keeping the client's interests at the forefront of all activity● Ensuring that any issues are dealt with promptly and remediated appropriately

London, United Kingdom

London, England, United Kingdom

● Responsible for performing full lifecycle training including Needs Analysis, Course Design, Delivery and Review across all areas of the firm.● Delivering high quality classroom and one-to-one training to staff at all levels and actively promoting the use of IT software across the firm.● Designing and Creating E-Learning and traditional courseware.● Liaising with Project and Operations Mangers to analyse and document key business process to ensure application systems are meeting business requirements to improve efficiency.● Providing consultancy support on various application systems including mentoring and training IT Service Desk.● Responsible for analysing feedback, reports and statistical data from the training system to identify trends to develop training strategy.● Preforming Skills Audit periodically to ensure that staff is equipped to perform their duties effectively using the relevant IT skills.● Carrying out regular floor-walks providing desk-side training and ensuring staff is supported throughout any upgrades and roll-out of application systems.● Working closely with Senior Managers and Directors to provide relevant training to their respective team members.● Maintaining accurate training records on an in-house system and working on a project to implement a Learning Management System.● Supporting and training staff on mobile devices including Blackberry, iPhone and iPad.

Chigwell, Essex, United Kingdom

● Providing 1st/2nd line support to staff and pupils via phone, email and face-to-face.● Providing network/infrastructure support on server 2008 with Windows 7 clients. Providing desktop support including Microsoft Office Suite and Outlook/MS Access.● Using ITIL framework for identifying, planning, delivering and supporting IT services to improve business performance● Using various tools to develop reports and analyse data whilst working closely with senior management to improve business processes.● Installing and supporting various bespoke databases for the education sector.● Responsible for managing various projects liaising with a variety of companies which included setting up IT equipment such as servers, switches, AV equipment, wireless technology in the new building.● Performing procurement tasks advising the school in purchasing of all IT equipment including servers, desktops, printers, AV equipment and mobile devices such as IPads.● Responsible for asset management and maintaining the school inventory.● Documenting all problems and resolutions in a secure case logging system and liaising with third party support teams for hardware and software issues.

Ilford, United Kingdom

● Providing customer service to parents and primary schools across London Borough of Redbridge using various methods of communication.● Providing application support to staff on various bespoke software.● Providing training to new agency staff on the Information systems used by the department.● Producing reports and data for senior managers following the information governance procedures in compliance with the Data Protection and Freedom of Information Act.● Responsible for ensuring data cleansing processes on various application software.