James Sharpe Email & Phone Number

New York, Ny, Us

Responsible for operations and technology for a UVC technology-based luggage disinfection company flagshipped at JFK International Airport in New York with rapid expansion plans.

Developed a Government IT Consulting firm from an independent contractor to a certified Minority and Veteran-Owned Small Business with clients and past performance at the Federal, State, and Local level. Sharpe Ops has provided both staff augmentation resources and project teams to various IT projects over the past two decades. Recent focuses have been Salesforce CRM, Transportation Auxiliary Services, and Business Software Architecture.

Toronto, On, Ca

Sharpe Operations provided multiple resources to support, facilitate, review, and advise on Business Process Innovations throughout the City and State of New York focusing on the technology that supports social services. As technical advisors, we influence decisions that impact many programs improving the services to hundreds of thousands of New Yorkers.

New York, Ny, Us

A Sharpe Operations consultant was contracted to lead a 40 person, matrixed team of subject matter experts at the largest commuter railroad in the U.S. in the development, testing, roll-out and support of a revolutionary mobile ticketing platform, eTix. During the 1st year, eTix supported 10 million tickets, 1 million users, and $250 million of revenue, with less than 200 support issues.

Us

As a consultant for Sharpe Operations, was contracted to assist in developing and launching a PMO from the ground up that tracked and reported on over 85 projects consisting of IT, Construction, Programming, Maintenance, and Horticulture. Also made several noted business process improvements in the procurement and receiving areas.

Folsom, California, Us

Project Manager and Operations Team Lead responsible for Requirements Gathering, Process Documentation, Gap Analysis, Business Process Re-engineering, and Business Analysis for technology deployment throughout New York City government.PROJECTS: - Economic Development Corp of NYC - Environmental Quality Review Analysis & Automation- Fire Department of New York - Fire Inspection Analysis & Automation- Department of Youth & Community Development - Contract Management Re-Engineering - NYC Tax Commission - Online Tax Appeals Review Automation- Department of Transportation - Data Center Relocation & Procurement- Comptrollers Office - Financial System Enhancement- Landmarks Preservation Commission - Research, Enforcement, and Permit Automation

New York, New York, Us

Under the supervision of the Assistant Commissioner of Operations and Technology, with latitude to exercise independent judgment, oversaw a portfolio of large-scale strategic and business process improvement initiatives designed to support the Agency’s strategic objectives and the performance of each of its Divisions and Units. In managing both projects and people, I had a critical leadership role in ensuring that the Operations and Technology Unit provides service delivery, business process thought leadership and consulting services to the Agency and the City as a whole.

Responsible for identifying inefficiencies and streamlining the workflow of the activation, implementation, and support processes. Managed 3 departments including a team of 31 service & support personnel responsible for product deployment and technical support.

Stamford, Ct, Us

Responsible for management of all technology projects in the region. Managed the facilities and finances of 3 data centers, 2 offices and led a staff of 4 managers, 2 project managers, and 30 engineers.