Led Customer Success for a subset of the team supporting the Lever and Jobvite product lines.

Our team focused on delivering a white glove customer experience while maintaining > 100% Net Revenue Retention for customers in Lever’s Mid Market and Enterprise segments.

- Led Mid Market Customer Success team- Accountable for Net Revenue Retention % & Customer Journey Execution

- Led SMB Customer Success team- Accountable for Net Revenue Retention % & Customer Journey Execution

- Player coach with leadership and portfolio management responsibilities- Overhauled onboarding process for CSMs- Acted as escalation point for SMB team

- Q3 Customer Success Department MVP- Q2/Q3 led team in renewal percentage for assigned accounts

- 100% On-Time Deployment of assigned accounts against 60 day implementation window (Goal 85%).

Partner with existing clients to ensure elite service and client experience relating to all Namely platforms. Namely is the first HR, payroll, and benefits platform employees actually love to use. Plus, Namely provides personal service from real people to help companies everywhere deliver great HR. We work with hundreds of great companies including Birchbox, Kayak, Thrillist, Hailo, Vimeo, Saatchi & Saatchi, Mashable, and MDC Partners. Namely. HR for Humans.

I joined the (recently formed) Customer Retention Team to have highly engaging, value-driven conversations around what Demandforce can do to better serve our customers and to provide an amazing off-boarding experience to those that decide to part ways.Prior to the Retention Team, I worked on the front lines of customer care at Demandforce. The team exists to delight our more than 30,000 small business customers that rely on Demandforce for their essential day-to-day business needs. As a Customer Care Representative at Demandforce, my responsibilities included handling inbound calls, emails, and chats in a timely and professional manner, diagnosing and repairing our customers' technical support issues, and collaborating with our product, billing, and success teams to ensure a seamless and world class hand-off throughout our Care organization.

ToutApp is the most powerful sales communications platform designed to help sales teams reach out to leads, follow up and close more deals. Tout plugs into your day to day communication process and fits into the tools you already use. It shows you the levels of engagement, amount of communication and analysis of what messaging is driving for the best results. Essentially ToutApp helps you to focus on the actual selling and relationships versus the mechanics behind it.

- B2B advertising sales: CPM and CPC product knowledge- CRM experience in Sales Force (SFDC)- Pipeline management from lead generation to close- 70+ outbound cold calls/day, 2+ hours on the phone/day, minimum- Prospecting via personalized outbound emails

- Part of the due diligence team responsible for producing leads for funding a $200 Million capital raise to acquire and consolidate community banks - Created key memos and spreadsheets for VP Mergers & Acquisitions and other C – Level Executives- Assisted VP Legal with FDIC and SEC compliance memorandums as well as internal communications