Technical Program Manager
Current• Built highly skilled and ambitious program team to design and deliver Wi-Fi onboarding solutions.• Experience in collaborating with customers, development and support teams across globe.• Extensive experience in delivering enterprise solutions in Wi-Fi, healthcare, IoT and network management domains.• Good technical know-how for building distributed, scalable, cloud ready solutions using microservices architecture.• Sufficient experience in developing and supporting solutions that meet functional and non-functional needs of product.• Collaborated with customers to define and explore business challenges, creating technical roadmaps based on findings.• Worked with team members to understand performance bottlenecks and planned skill upgrades.• Formed cross-domain technology team of solutions architects to drive discussions on key architectural and system design changes.• Collaborated with QA team to define end to end testing strategy, monitoring applications performance to identify potential bottlenecks.• Tracked Program-level indicators and worked with stakeholders to mitigate key risks and challenges.• Defined business delivery process and ensured its implementation by all program teams.• Collaborated with business leadership to establish priorities based on business needs, resource capacity, and level of risk.• Coached team members on productivity strategies to accomplish challenging goals.• Coordinated internally with project teams and other stakeholders to track progress, interdependencies and challenges.• Defined and managed feedback loop, integrating customer complaints and suggestions into future programmatic changes.• Interviewed, hired and trained staff, leading performance reviews and offering constructive feedback.• Developed and implemented performance improvement strategies and plans to promote continuous improvement