Sharrece Meyer Email & Phone Number

Aurora, Illinois, United States

• Communicates via inbound and outbound telephone calls with various law enforcement agency staff members, parolees, and community based organizations and individuals in order to provide appropriate and accurate responses to inquiries and prompt and accurate resolution of issues.• Accurately document all calls and updates parolee records in appropriate web-based computer systems.• Responds to call types based upon contractual requirements. • Escalates complaints and complex calls to management for follow up as necessary.• Ability to multi-task.• Ability to remain calm during high stress situations and maintain control of callers on the phone.• Learned material and passed required tests for certification. • Monitor inclusion violations, compliance and send alarms per protocol.• Maintain participant profiles, documents and schedules.• Sort, upload and organize documents.• Enter movement requests and modify calendars.• Monitor and review breathalyzer tests.• Actively participates in office functions and competitions.• Performs other duties as assigned.

Paraparaumu, New Zealand

• Coordinated communications between police officers, emergency personnel and the public. • Obtained essential information from people who need assistance.• Remained calm and kept others calm during high stress scenarios, which included life threatening situations or crimes committed.• Maintained call control.• Sent appropriate emergency responders to the right location.• Provided appropriate support or advice.• Supported the timely and accurate assessment of information to minimize the risk to police staff and members of the public.• Quickly identified the need for police services, both in emergency and non-emergency situations.• Provided public and officer safety at all times.• Treated people with respect and dignity in all situations.• Ensured information is recorded accurately and in a timely manner in the standard format with proper priority and risk.• Continually updated information as it was received, entered into the systems and updated units as to new information or instructions including follow up and updated status of calls.• Maintained accurate records for district involvement and action.• Contributed to a positive team environment.• Maintained access to, and security of, highly sensitive information.• Relayed information and messages to and from law enforcement agencies, and to all other individuals or groups requiring notification.• Assisted co-workers as necessary when available.• Ability to multi-task.• Maintained knowledge and operational effectiveness in Police policies and procedures.• Coached graduated communicators.• Assisted with training of newly hired communicators.• Consistent lower call handling times within immediate group and within center. • On several occasions, have been asked to perform duties of acting supervisor on various shifts. In this role I assist management with colleague queries, handling complaints from public and leading in critical incidents.• Health & Safety Committee Member.

Paraparaumu, New Zealand

• Supervise and mentor children while at the center.• Collect and chaperone children to and from school and the center.• Promote Health and Safety standards.• Assist the center director and other teachers.

Paraparaumu, New Zealand

• Supported multiple teams within the organization in a variety of ways, which required the use of the MS Office Suite and several other applications. • Managed, organized and assisted with over a dozen various conferences, events and executive team meetings that ranged from 12 to 800 delegates. • Handled all incoming queries via phone, email or mail.• Provided financial reporting to General Managers and Team Leaders.• Often responsible for confidential and sensitive information.• Maintained the Policies and Procedures Manual. Gave input, wrote, formatted and proofread new policies in conjunction with the GM.• Proofread and formatted various documents and newsletters.• Managed various vendors.• Responsible for domestic and international travel, accommodation and itineraries for internal staff and guests. • Managed various licensing and certifications for over 200 people. These included building warrants of fitness, CCLI royalties, marriage celebrants, credentialed ministers, medical insurance, liability insurance and police vetting checks.• Managed accounts payable and receivable across multiple bank accounts, prepared bank deposits and reconciled company credit card. Prepared and filed GST returns. Processed End of Year tax donation receipts.• Managed company vehicle log books and mobile phones.• Managed utilities and rates. • Managed and maintained office supplies.• Assisted co-workers in various departments as needed.• Ability to multi-task.• Fill-in receptionist when unattended. • Maintained organisation database.• Proficient in Microsoft Office, Word, and Excel.

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