I apply my skills and knowledge in claims processing, building trust, and virtual work to resolve complex issues and ensure customer satisfaction. I have earned multiple certifications in human resources, data science, and payroll.I am passionate about problem solving and making the workplace a better experience for everyone. I am currently pursuing my Bachelor of Science in Human Resource Management at Western Governors University, with a special interest in labor law and talent acquisition. I also have extensive customer service and healthcare administration experience from my previous roles. In my free time, I enjoy spending time with my family and our three rescue dogs.