Sharron Baker Email & Phone Number

Sacramento, California, United States

Educated clients on their current skincare status and provided customized tools andstrategies to achieve healthy skin care goals.Managed the client check-out process by accepting various payment methods and ensuring asmooth transaction experience.Scheduled and rescheduled appointments, maintaining an organized calendar to optimizeclient flow and service delivery.Delivered exceptional customer service, addressing client needs and concerns withprofessionalism and care.Created detailed reports and projected growth metrics to identify opportunities for businessexpansion and improve service offerings.Developed and implemented marketing strategies across social media platforms and localadvertising to enhance brand awareness and attract new clientele.

Sacramento, California, United States

Exhibits extensive knowledge of Credit Union operations, effectively resolving complexissues and providing digital support with minimal oversight.Consistently meets and exceeds performance standards, demonstrating phone efficiencyand quality in a high-paced environment.Takes ownership of the majority of calls, requiring little assistance from Support teams.Skillfully de-escalates situations by considering multiple perspectives and applying soundjudgment and critical thinking to achieve resolutions.Identifies, investigates, and addresses both basic and complex member concerns whileprocessing transactions promptly and efficiently in a call center setting.Showcases in-depth product knowledge, recommending appropriate products and servicestailored to meet members' needs.

Folsom, California, United States

Managed a high-volume workload in a fast-paced, deadline-driven environment, ensuring alltasks were completed efficiently and accurately.Collaborated closely with escrow agents, title companies, and processing teams to ensuretimely and accurate loan closings.Monitored and resolved quality control issues on loan files, implementing corrective actionsto maintain compliance and operational integrity.

Bachelor'S Degree, Human Services, General

Education record