Sharron Rush Email & Phone Number

800 S Jordan Creek Pkwy - West Des Moines, Ia

 Provide guidance, direction and supervision to students in assigned dormitory in accordance with PRH Chapter 3; 3.16 Residential Living. Assist students in achievement of academic, career technical training, and employability goals. Assist students in development of self-management, independent living and community living skills. Model workplace expectations, and mentor and monitor students in achieving the Career Success Standards competencies.

Boca Raton, Florida, United States

 Assisted borrowers in getting setup for a forbearance plan Took payments, check documents, extended forbearance plans. Escalated accounts to Loss mitigation team for reviewal  Submitted files to underwriting team for decision Utilized document system to review documents Re sent out Modification docs to borrower as needed.

Desmoines Iowa

first point of contact for borrowers who was applying for a loan modification

1100 S.Locust Nationwide Advantage Mortgage Company

Collect payments on borrowers whose mortgage payments are,30,60,90 & 120 days past dueSetup foreclosure profilesRan dialer campaigns of borrowers who were high risk,30,60,90, and ForeclosureMake outbound calls, using a multi-line system Reviewed non retention/retention programs to customer who were on the verge of foreclosure.Set up repayment plans.Follow federal and state laws dealing with debt collection.

925 High Street Desmoines Iowa

Responded to customer calls, electronic communications, and/or other telephone line reports related to Century Link products and services. Obtain pertinent information through fact finding and consultation and evaluate and assess customers-reported trouble.Coordinate with various departments to restore or repair customer’s internet services. Dispatched, escalated, or refer requests to others for service issue

1111 University Street, Desmoines Iowa

Provided room checks for each boy as needed due to safety risks Help prepare breakfast items for boys in the morningDocument any activity seen overnightGive medication as neededAttend weekly team meeting Provide Behavior Support

405 Southwest 5Th Street Desmoines Iowa

Contacts delinquent borrowers verbally and in writing to collect loans according to standardized proceduressed auto-dial system to initiate customer contact and determine reason for delinquencyEvaluates customers' financial situations and negotiates terms of repayment to bring account Document and update information in Fidelity MSP/ERNG.Maintain compliance with all FDCPA, ECOA, privacy and relevant state regulationsConduct skip tracing to locate borrowersCounsel borrowers on loss mitigation opportunitiesTook/ inbound calls to setup payment arrangements, payment plans, transfer to home preservation, or payments over the phone

3737 Westown Pkwy West Desmoines Iowa

Collect payments as neededTransfer customer to correct departments as directedPlace orders to upgrade services upon customers request

2400 Oakdale Ave, Coralville Iowa

Answered phones and responded to customers questionsProvide customers with health insurance information Transferred customers calls to appropriate staffIdentified, researched, and resolved customer issues using the computer systemResearched claims &billing issues

1725 North Dodge Street, Iowa City Iowa

Helped with assigned learning activities as well as provided assistance to students with mental or physical disabilitiesRecorded all observations of students behavior and made reports to the special education teacherAssisted students with disabilities with self-care activities such as personal hygiene

1200 S Riverside Dr, Iowa City, Ia 52246

Accompanied juvenile officers to juvenile court hearingsAssisted in Intake interviews with youths and their familiesTraveled to various juvenile facilities to ensure that juveniles were complyingFiled all closed juvenile casesLearned in details the policies and procedures of the juvenile court systemTranscribed Juvenile officers notes

Iowa City, Iowa Area

Assured unit coverage, safety, and security, during overnight shiftProvided late shift awakeUtilized approved behavior control techniques to maintain unit stabilityCompleted documentation and tracking upon shift changeAdministered medications as needed

605 S Greenwood Drive,Iowa City Iowa

Maintained records or pt care, condition, and progress reported and discussed observations with supervisor.Provided patients and families with emotional support.Cared for patients by changing bed linen helping with moving in and out of bed, and with dressing and grooming

Master’S Degree, Criminal Justice And Corrections, Gpa:3.8/4.0

Activities and Societies: Alumni Society Field of Concentration was on Juvenile Justice/Corrections

Bachelor’S Degree, Criminal Justice And Corrections, Gpa:3.8/4.0

Activities and Societies: Deans List academic honors/Alumni Society Bachelor’s of Science in Criminal Justice

Associates Degree, Criminal Justice And Corrections, 4.0

Associate degree in Criminal Justice