Sharron Travis Email & Phone Number

Jacksonville, Florida Area

Jacksonville, Florida Area

• Manage various Pension Plans, including requesting pension payments, communicating with retirees, determining eligibility and initiating pension process.
• Manage various Non-Qualified 401k plans, including annual Form 5500, annual required mailings and approving distributions.
• Partner with various vendors to complete annual valuations/census of various pension plans.
• Partnered with Workforce Admin team to streamline the STD Pay File Process reducing the amount of time needed to process the files from eight hours to less than one per pay file.
• Established Leave of Absence Audit process to ensure Workday and Xerox systems are in sync thereby reducing the number of discrepancies.
• Developed Affordable Care Act (ACA) Tracking template which uses multiple data elements to assist in identifying those employees who meet ACA guidelines.

Jacksonville, Florida Area

• Participated in multiple UAT/CAT testing for various Workday (PBI, BP changes, etc.) and EmployeeAccess IVR changes.
• Managed various activities/projects (i.e., employee transfers, expatriating/repatriating employees, benefit deduction issues, retiree life claims, etc.) and served as primary liaison between various vendors and.
• Tracked, analyzed and interpreted trends associated with Workday Business Process data to support implementation of Workday as a global HR system.
• Developed various reports and metrics used to track activities and identify inefficiencies and areas for improvement. These reports were generated on a monthly and quarterly basis and provided weekly metrics.
• Documented processes and developed tools to assist with the implementation of North America moving to the Workday system. This also included identifying improvement opportunities and process gaps.
• Worked with Workday Production Support Team on various process improvements to the Change Request Process and case management support.

Jacksonville, Florida Area

• Support initial implementation of Workday Wave 0 (United Kingdom/Ireland, Singapore/Malaysia and Chile) through managing change requests submitted into TrackVia system. Additionally, responding back to requesters.
• Developed metrics to identify the number, type and country for weekly and monthly reporting of change requests received.
• Supported Separation activates to ensure that all processes and tasks were mapped to identify responsible parties and timing.
• Coordinate directly with appropriate internal and external partners/vendors to resolve cases received via phone, email and/or U.S. mail.
• Monitor EAC shared mailbox and assist with issues/requests received by either forwarding of request or assignment of case to the appropriate representative for handling.
• Manage EAC processes (i.e., Life Claims, Retiree Benefit Enrollment, Expatriates, Appeals, Employee Referrals, Transfers, Computer Purchase, Healthy Rewards and Tuition Reimbursement).

Jacksonville, Florida Area

• Supervised/Directed 6 benefit managers.
• Implemented audit process for Spending Account Vendor.
• Oversaw Carrier File validation, transmission and load process for 26 carriers/vendors.
• Implemented Carrier File tracking and reporting communication process for client.
• Liaison between Service Center and IT group for system defects/changes.
• Testing and validation of system fixes.

Jacksonville, Florida Area

• Managed multiple towers within Human Resources for a new client implementation (Organization Management, Compensation, Integrated Health Services, Sales Incentive, Personnel Administration and Personnel Development.
• Managed and supported assignments and work flows as well as issues and risks associated with various towers.
• Managed and directed 18 employee and contractor resources.
• Supported User Acceptance Testing and Go Live activities.
• Facilitated status meetings with supported towers for defect resolution activities.
• Managing technical related activities associated with Annual Enrollment.

Jacksonville, Florida Area

• Managed Project Plan and milestones for a North America Implementation.
• Identified/Tracked issues and risks associated with a North America Implementation.
• Identified/Managed Change Requests associated with the North America Implementation.
• Documented technical and functional requirements for Third Party Vendor (i.e., development work, conversion, Portal, Security, Quality Assurance, etc).
• Coordinated/Monitored software upgrades and work packages received from Third Party Vendor to be loaded to Convergys’ database.

Jacksonville, Florida Area

• Responsible for blueprinting existing and new processes across different areas (Benefits, Staffing and Human Resources) for various implementations.
• Designing new Benefit screens including identifying and coordinating Client’s wants and needs.
• Creation of job aids identifying system updates/changes. These were placed on the client’s Intranet to communicate to employees regarding upcoming system changes.
• Assisted with various Agency walkthroughs/workgroups, including presenting of screen mock-ups and system demos of the new screen changes.
• Supported Open Enrollment Initiatives, including obtaining of functional requirements, messaging changes, forms, UAT support of system and mail items and development of End User related training materials.
• UAT support on various system releases. Creation of Methods & Procedures/Business Requirements for Benefits/Human Resources/Payroll.