Sharron Spence Email & Phone Number

Scarborough

• Support the lifecycle of standby power solutions, taking initial concepts through comprehensive and bespoke design, project management, manufacturing, installation and commissioning. • Working within industries around the world such as oil & gas, defence, finance & government, utilities & renewables, healthcare, manufacturing, rental & construction, transport & travel and telecommunications.• Supporting the delivery of various UPS contracts and projects in line with contractual requirements• Supporting the delivery of export contracts including liaising with freight forwarder• Communicating and liaising with customers and internal departments• Attending internal production and customer meetings• Expediting of materials and manufactured product to meet customer expectations• Control and submission of contractual documentation• Control of customer delivery dates, despatch and invoicing activities• Producing export documentation including shipping and chamber certification

Scarborough, North Yorkshire, United Kingdom

• Accountable and responsible for efficient and high-quality implementation of a range of new and changing products and processes into Operations and related functions. • Continuously enhance and improve internal methodologies and practices to provide excellent customer service.• Provide high level proposals and project updates, showing clear options (and recommendations) available to stakeholders, backed up by the detail to support decision making. Propose project timelines based on operational readiness.• Ensure Operational Costs have been identified and shared to enable the business to make informed decisions around profitability of key projects and ROI• Engage and consult key business stakeholders including Operations, Marketing, Sales and Technology up to senior level• Support daily production from point of sale through to set live and invoicing; Ensure people are prepared and ready to adopt change, minimising disruption to the business. • Domestically & Internationally travel delivering solutions to onshore and offshore functions.Competencies/Critical Skills:• Comfortable and effective in dealing with stakeholders within Marketing, Sales, Technology and within Operations both on and offshore, including those whose English is a second language• Adaptable and Flexible – able to work in a fast-paced environment and able to handle multiple projects/initiatives.• An effective communicator, competent and articulate in presenting and preparing project material from Associate level through to Senior stakeholders.• Proficient in all relevant applications including SAP, Intermediate Excel, Process mapping (BPMN) & MS Project skills.• Capable to drill down to the detail when required to understand process blockages/inefficiencies/System issues and quickly deploy appropriate resolutions.• Able to see the broader strategic picture and anticipate how product and business strategy changes may impact Operational processes.

Scarborough, North Yorkshire, United Kingdom

• Create & deliver training to artist, readers, customer service agents and Team Managers.• Support bespoke applications in making changes to different types of advertising media.• Deliver training and coaching support, incorporating different learning styles and behaviours, ensuring • Manage one full time training assistant and one part time training assistant.• Able to direct, motivate & supervise people.• Responsible and accountable for own personal development, actively seek development.

Scarborough, North Yorkshire, United Kingdom

• Set up and establish internal procedures & workflows for the Customer Service Team• Manage a team of permanent and temporary staff• Provide Customer Care – internal & external; resolving customer complaints• Manage Information, Manage Daily Operations & Resources• Manage company policies/procedures/legal requirements• Review working procedures, establish changes and improve productivity • Continuously develop the business

Scarborough

• Pre-press origination for publication of BT Phone Books.• Preface preparation in CMYK for printing• Create & output Covers in Quark for film makeup• Create adverts for publication using Adobe• Loading data tapes, manual pagination of directory & burning files to CD• Managing directory files with UNIX

Open Degree Bsc

Innovation: designing for a sustainable future - Grade 3 pass Team Working In Distributed Environments - Pass ICTs, change and projects.

Btec Higher National Diploma, Design; Advertising

Btec National Diploma, General Art & Design