• Acknowledges fault tickets, create logs, categorize, prioritize, tracks and routes incidents reported by customers or alarms raised by monitoring tools to the concerned team to ensure resolution & closure of ticket.• Identification, analysis and resolution of problems regarding customer’s network issues (LAN, WAN, L3VPN, L2VPN & DIA) and provide corrective actions to restore the customer services as per SLA.• Troubleshoot and resolve complex network issues such as Link… Show more • Acknowledges fault tickets, create logs, categorize, prioritize, tracks and routes incidents reported by customers or alarms raised by monitoring tools to the concerned team to ensure resolution & closure of ticket.• Identification, analysis and resolution of problems regarding customer’s network issues (LAN, WAN, L3VPN, L2VPN & DIA) and provide corrective actions to restore the customer services as per SLA.• Troubleshoot and resolve complex network issues such as Link Down, Link Flapping, Packet Drops, Slow Browsing, Slow Speed, High Latency.• Responsible for improving performance for the customer network, devices and services.• Maintaining internal and customer communication during the fault ticket resolution.• Ensure 100% uptime for all LAN & WAN networks by regular interaction with vendors and service providers for PAN India.• Troubleshooting for L3VPN and point-to-point leased line (DIA) circuit customers & Finding root cause for fault and furnishing the same to customers.• Escalating issues to next level as per define procedures and assist in creation of Root cause analysis (RCA). Show less

• Integration, Configuration & Troubleshooting of various network elements over IP/MPLS network.• Providing level 2 support for Incident/Change management & ticket resolution.• Coordinating with Hardware/Software vendors to resolve problems and to provide onsite commissioning and integration of various network elements.• Handover of network devices to operations team & closure of service orders after successful E2Eservice testing.• Creating MOP/SOP along with detailed CLI… Show more • Integration, Configuration & Troubleshooting of various network elements over IP/MPLS network.• Providing level 2 support for Incident/Change management & ticket resolution.• Coordinating with Hardware/Software vendors to resolve problems and to provide onsite commissioning and integration of various network elements.• Handover of network devices to operations team & closure of service orders after successful E2Eservice testing.• Creating MOP/SOP along with detailed CLI commands and planning change management process for network problems and resolution for future reference.• Preparing daily workloads for the team and coordinating daily allocation of work.• Troubleshooting and resolving problems and issues of networks on daily basis.• Providing support for PAN India for E2E reachability of utility devices. Show less

• Provisioning, Integration & Troubleshooting of IP enabled Utility devices such as SMPS, Accesscontrol system & camera connected to end routers.• Extending PAN India support to field engineers for Reliance Jio 4G project.• Troubleshooting NOC reachability issues of LSMR from Enode B, routers and end utility device onIP/MPLS enabled network.• License & IOS upgradation on Cisco ASR 901, ASR 920 & ASR 903 series routers.• Monitoring and Ticket generation using tools such… Show more • Provisioning, Integration & Troubleshooting of IP enabled Utility devices such as SMPS, Accesscontrol system & camera connected to end routers.• Extending PAN India support to field engineers for Reliance Jio 4G project.• Troubleshooting NOC reachability issues of LSMR from Enode B, routers and end utility device onIP/MPLS enabled network.• License & IOS upgradation on Cisco ASR 901, ASR 920 & ASR 903 series routers.• Monitoring and Ticket generation using tools such as TemIP & HPSM for various network elements. Show less