Enterprise Noc Engineer
Current• Acknowledges fault tickets, create logs, categorize, prioritize, tracks and routes incidents reported by customers or alarms raised by monitoring tools to the concerned team to ensure resolution & closure of ticket.• Identification, analysis and resolution of problems regarding customer’s network issues (LAN, WAN, L3VPN, L2VPN & DIA) and provide corrective actions to restore the customer services as per SLA.• Troubleshoot and resolve complex network issues such as Link… Show more • Acknowledges fault tickets, create logs, categorize, prioritize, tracks and routes incidents reported by customers or alarms raised by monitoring tools to the concerned team to ensure resolution & closure of ticket.• Identification, analysis and resolution of problems regarding customer’s network issues (LAN, WAN, L3VPN, L2VPN & DIA) and provide corrective actions to restore the customer services as per SLA.• Troubleshoot and resolve complex network issues such as Link Down, Link Flapping, Packet Drops, Slow Browsing, Slow Speed, High Latency.• Responsible for improving performance for the customer network, devices and services.• Maintaining internal and customer communication during the fault ticket resolution.• Ensure 100% uptime for all LAN & WAN networks by regular interaction with vendors and service providers for PAN India.• Troubleshooting for L3VPN and point-to-point leased line (DIA) circuit customers & Finding root cause for fault and furnishing the same to customers.• Escalating issues to next level as per define procedures and assist in creation of Root cause analysis (RCA). Show less
