• Responsible for designing 3 different presentations for new students entering bootcamp.• Welcomed them into class with presentations of what can be expected.• Prepared them for their assessment night to help them determine if Cybersecurity or Software Development was right for them..• Setup student cohort slack channels for communication amongst students, departments and instructors.• Completed administration tasks to track students entering bootcamp and informed departments when issues were discovered.• Skilled at working independently and collaboratively in a team environment• Proven ability to learn quickly and adapt to new situations

• Key achievement: Promoted to Team Lead on military enrollment service advisors team.• Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.• Advised students on educational, career and social opportunities.• Delivered supportive and knowledgeable counseling to students with academic or personal concerns.• Helped students develop organizational, time management and study skills.

• Key Achievement: 104.8% in individual Net Promoter Score(NPS)• Key Achievement: Exceeded company metrics by 110.8% on average handle time• Answered incoming phone calls to articulate product value to prospective customers and support current policyholders• Fielded customer complaints, escalating complex issues to management for resolution• Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts

• Key Achievement: Admissions department exceeded expectations of university for enrollment• Key Achievement: Successfully moved individuals to more appropriate positions which enabled campus to exceed campus standards for performance.• Strategically managed admissions (military and non-military) at Strayer University• Designed and implemented training program for military advisors, based on unique needs of military• Key Achievement: Responsible for 110% team performance, leading enrollment within university• Acting Campus Director in Training• Successfully provided oversight for campus to ensure compliance and performance

• Key achievement: Developed programs that aided in collection of $3.3 million dollars of potential lost revenue• Key achievement: Successfully managed and trained 21 representatives on customer service methodologies to meet monthly goals.• Implemented process improvement projects for increasing efficiency of departments as well as meeting and exceeding audit standards• Collaborative team member of company-wide task force to review and revise customer financial management• Provided team direction on use of SAP