Sharyn Crombie Email & Phone Number

• Responsible for planning and delivery of PEEP groups of up to 15 parents and carers with children aged from birth to 5 years.• Create opportunities for learning, promoting parent/carer and child interaction and bonding during group time• Ensuring safety and wellbeing of participants at all times• Develop relationships with parents, carers and children attending groups• Managing group registers and book borrowing records• Reporting figures and liaise with PEEP Co-ordinator• Communicate with Principal Teaching Staff within each education setting

• Responsible for session planning and delivery of Kiddie Tots and Kiddie Cartwheels - Pre School Gymnastics Programme for classes of up to 20 children aged 18 months to 5 years• Organise relevant hand apparatus to enhance session plans• Develop relationships with children and parents attending classes• Ensuring safety and wellbeing of participants at all times• Communicate and update the team of coaches and support staff of all relevant information• Review and Evaluate sessions to improve and continue to deliver high standards

Overview of Main Responsibilities and Duties: You will be the face of Thomas Cook within our sales business and work towards our vision "we go further to make dreams come true". You will be responsible for assisting our customers in finding the perfect holiday and ensuring that you achieve both individual and store targets including the sale of foreign exchange. Key Areas/Tasks Profit: •Contribute to achieving store profit through achieving individual targets set. •Maximise all sales opportunities through customer interaction. •Maximise sales of foreign exchange and other 'holiday extras'. •Adhere to company policy and compliance guidelines •Take responsibility to ensure that we follow up all enquiries to make sure we never lose a sale. Customer: •Consistently provide a professional service that exceeds customer expectations. •Identify customer needs through effective questioning and selecting appropriate products. •Take ownership for consistent delivery of exceptional customer service. •Display a genuine, natural, respectful and willing approach to each and every customer •Ensure appropriate sales messages are displayed. •Take a personal ownership for achieving store target customer service scores from all mystery shopper surveys. •Maintain store brochure display and stock levels •Take responsibility for own personal development by seeking feedback from others and acting upon it. Team Work: •Be an effective team member •Share ideas and learning with other team members •Offer encouragement and assistance to team members Product Knowledge: •Gain product knowledge through learning and experience and use effectively with different customers. •Gain an in-depth knowledge of all Thomas Cook products through effective use of development tools. •Use product knowledge to identify sales opportunities and match right holiday to customer requirements. •Use product knowledge to gain customer's confidence and close the sales.

Higher Grade, English And French

Standard Grade, English, French, Mathematics, Drama, Home Economics, Modern Studies, Religeous Studies, Science