Shashank Dev Email & Phone Number

Gurugram, Haryana, India

• Managing (creation/modification of NT accounts) Accounts in Active Directory for all required profiles in the company, Also used internal tools like AD Manager Plus and T.P. console for managing NT accounts.
• Provisioning VPN, VDI and MS Teams access/license to required Management Teams of the company.
• Email creation and troubleshoot using tools: MS Exchange, MTP Webmail (Internal tool). Also, managed the Aliases for the Emails.
• Managing Distribution lists, Contacts creation/modification, OWA access, Email Size Increase, etc. using tool ECP (Exchange Control Panel)/MS Exchange. Managed and troubleshoot the Call Copy access (Granting the.
• Managing and troubleshooting on the Proxies in tool: Symantec. It included whitelisting and blacklisting of the links on the proxies.
• Managing Citrix Account for the clients and Internal Users.

Gurugram, Haryana, India

Handles Bridges, lead dialing in Genesys, analyse incidents, handle multiple chat portal and mailbox, good knowledge in troubleshooting issues - window administration: virtualization: Networking.Work includes:a) Looking after the day-to-day Technical issues related to the desktops. Looking after the problems related to the applications and accounts of the.

Uttarakhand, India

Have technical testing experience of Mobile phones