Managing (creation/modification of NT accounts) Accounts in Active Directory for all required profiles in the company, Also used internal tools like AD Manager Plus and T.P. console for managing NT accounts. • Provisioning VPN, VDI and MS Teams access/license to required Management Teams of the company. • Email creation and troubleshoot using tools: MS Exchange, MTP Webmail (Internal tool). Also, managed the Aliases for the Emails.• Managing Distribution lists, Contacts creation/modification, OWA access, Email Size Increase, etc. using tool ECP (Exchange Control Panel)/MS Exchange. Managed and troubleshoot the Call Copy access (Granting the access/ Modify the access for Call copy as per the required hunt groups and L.O.B.s)• Managing and troubleshooting on the Proxies in tool: Symantec. It included whitelisting and blacklisting of the links on the proxies.• Managing Citrix Account for the clients and Internal Users.• Provisioning access for the POWER BI/Azure.• Working on the Tools Such as Artiva, FACS (Linux server based) etc. To manage the accounts/calls for the Allianceoneinc domain/clients and users.• Working on the Outages if it is related to any of the above mentioned tools.

Handles Bridges, lead dialing in Genesys, analyse incidents, handle multiple chat portal and mailbox, good knowledge in troubleshooting issues - window administration : virtualization : Networking.Work includes :a) Looking after the day-to-day Technical issues related to the desktops. Looking after the problems related to the applications and accounts of the user. Providing the solution within the specified SLA.b) Works on AD Manager.c) Looking after the Change order Tasks/Bridgesd) Supervising the Helpdesk activities, includes password reset/unlock/transfer/dialing leads etc.e) Providing VPN/Citrix access, DUO account etc.

Have technical testing experience of Mobile phones