Managing key national accounts for PUMA.

Responsible for partner retail & large format retail business in the region. Recognised as revenue champ in 2022 calendar year. Currently part of prestigious FastCAT program, PUMA India’s exclusive program designed to nurture talented Hi-potential employees.

Responsible for Exclusive Business Outlets & Large Format Retail doors for PUMA in Kerala & Mangalore markets.Responsibilities:• To recruit franchisees with investment potential for Puma exclusive stores• To ensure existing stores exhibit monthly/quarterly/Annual sales growth: both in primary billing and in secondary sales from the stores• To ensure franchisees adhere to POS software use, SOP guidelines and VM guidelines• To improve retail experience at each Puma… Show more Responsible for Exclusive Business Outlets & Large Format Retail doors for PUMA in Kerala & Mangalore markets.Responsibilities:• To recruit franchisees with investment potential for Puma exclusive stores• To ensure existing stores exhibit monthly/quarterly/Annual sales growth: both in primary billing and in secondary sales from the stores• To ensure franchisees adhere to POS software use, SOP guidelines and VM guidelines• To improve retail experience at each Puma Partner franchised store• To aid and implement regionally the retail Marketing/Brand building initiatives.• To provide customer feedback, product feedback, service ideas • Buying and servicing of sales orders from the franchisees and ensuring maximum fulfillment• Increase sales for like to like stores as per agreed OSAMs. Follow on store KPIs• To understand market well to estimate sales accurately• Ensure profitability for franchisee & sustainable business for Puma• To help store follow SOP for retailing• Maintain Degree of standardization across all stores by ensuring SOP adherence at each shop• Ensure POS software usage by franchisees and capillary use at all stores• Ensure customer data capture- regularity, adequacy and accuracy in Capillary• Build market intelligence/insights by gathering information on competition, sales benchmarks and identifying right locations for outdoor media or BTL marketing activities Show less

Led Retail Store operations in Bangalore , Coimbatore & Cochin.Responsible for :Financial Deliverables to ensure target achievement -Ensure achievement of world level weekly targets by continuously tracking the 3 most critical Ops KPIs (Ticket size, Basket size, NOB).-To implement & review regular sales performance tracking and action plan for all employees at the front end basis individual performance.- Ensure OPEX reduction - Rationalization in Manpower, H&S… Show more Led Retail Store operations in Bangalore , Coimbatore & Cochin.Responsible for :Financial Deliverables to ensure target achievement -Ensure achievement of world level weekly targets by continuously tracking the 3 most critical Ops KPIs (Ticket size, Basket size, NOB).-To implement & review regular sales performance tracking and action plan for all employees at the front end basis individual performance.- Ensure OPEX reduction - Rationalization in Manpower, H&S, Power, R&M costs, except OC.Enhancing consumer experience at stores and increasing the loyalty base. -Implementing the initiatives planned to ensure consistency in store standards as listed in the score execution card-Execute store improvement plan to deliver objectives of customer, people efficiency-Ensure improvement in customer interaction standards by improvements in - Customer service Ensuring Operational processes compliance -Ensure alignment to Sop's-Ensure closure on actionable of Weekly reviews with DM's to achieve week & month objectives. Ensure DM's drive the priorities as set during week ORM's - displays, replenishments, target tracking through goal books, new option displays. People management -To facilitate an effective on boarding experience to all the new joiners and create a platform for Learning  employee development -To oversee and facilitate trainings basis the TNA & a structured training calendar of process & product, to ensure appropriate focus on each employee to develop & enhance their productivity-To facilitate regular engagement activities to drive employee motivation & maintain employee connect & higher levels of employee satisfaction and reduced attrition Show less

Channel Partner Relationship ManagementResponsibilities: -To research, collect & analyse data on Housing societies of Bangalore.-Strategize initiatives to build channel sales.-Enhance customer experience and loyalty.-Build channel Partner base & maintain effective relationship.