I am a Technical Support Executive with 2.2 years of experience in the same field. Experienced Technical Support Executive with a proven track record in diagnosing and resolving hardware and software issues for Amazon customers. Skilled in utilizing various diagnostic methods and providing exceptional customer service to ensure client satisfactionIn my previous and current role , I successfully led a team of technical support representatives, implementing strategies that improved response times and increased customer satisfaction by 20%. Skilled in International Tech Support via Voice & Chat and Email process. As per the authority and quality worked in the escalation team for Amazon Tech Support in Hexaware Technology.Working knowledge of Technical Support in Service Desk Management, Service Desk Voice Support to Clients accurately defining and resolving issues based on deep product knowledge . Utilize customer service tools, CRM software, and other relevant applications effectively.Utilized diagnostic tools and methods such as ATC, Salesforce CRM, troubleshooting methods, etc. to identify and resolve application failures. Investigated and resolved issues including application stuck, Page not working, Account blocked, Password corrections etc occurrences. Ensured accuracy in customer information verification processes to streamline support procedures via Case logger and ATC.Received CSAT from customers for excellent problem-solving skills and customer service.

At Airtel partner service, I worked for 2 years as a Sales & Service Coordinator for DTH Services. I managed 11 technicians who handled customer issues related to the Airtel application and new. I analyzed, interpreted, and troubleshoot problems and ensured that the customers' issues were resolved within the specified timeline. Additionally, I maintained inbound and outbound stock to report to senior management. I collaborated and communicated with various partners, stakeholders, and management to ensure prompt resolution and prevent unwanted interruptions.