Shashank Pant Email and Phone Number

Senior Engineering Manager (CRM-Delivery)/Solution Architect- Led Solution & Engineering delivery for modern CRM application using Salesforce, increasing delivery velocity- Oversaw the end-to-end delivery of Salesforce projects, ensuring alignment with client requirements and business objectives.- Spearheaded business transformation initiatives, contributing to 40% YoY growth and designed solutions for 20% faster quote creation.- Lead a large team of Product Owners, developers, and QA in customizing business solution, ensuring seamless integration with existing CRM systems.- Architected and led end-to-end implementation of Salesforce CPQ solutions for the company, resulting in 20% increase in quote-to-cash efficiency.- Optimized Territory Engine opportunity prediction model.- Orchestrated platform health optimization, improving scalability, security, and performance.- Managed cross-functional teams, aligned product requirements, and mentored project teams.- Utilized Agile and DevOps methodologies for product implementation.

Go-To-Market Product Owner/Functional Architect • Sales and Marketing SME for SaaS transformation• Created robust operational capabilities across the company to scale the SaaS business model for customers and partners .• Product owner for IT solutions for Lead to Quote processes for Sales & Marketing of all SaaS products (VMware’s Estimated revenue to grow by 27% from SaaS product business compared to last year post this product)Sales Forecasting/Pipeline Management Lead• SME for Sales Forecasting and Pipeline management.• Incorporated and streamlined Sales Forecasting /Pipeline management for all SalesOperations and Sales Management.• Strength in designing UI experience for customer’s basically to manage and update Service Requests (SRs), Analytics and Dashboard (WAVE), E-commerce (Billing and payments flows). • Designed and implemented SFDC solutions/Wave Analytics BI solution for Sales Forecastingand Pipeline Management • Responsible for rolling out the Salesforce Lightening Interface for multiple geo. Data Migration Expert • Lead analyst in a successful Data migration initiative for entire Sales/ Services/ Quotes/ Documents/ Tasks/Activities and other transactional data from vendor CRM system into in-house SFDC platform. • Collaborated and worked with multi-location and cross-functional teams to successfully deliver this data migration initiative. Project Management• To generate and maintain various planning, documents, contracts, and other materials associated with the projects. Identify and resolve issues on projects to meet deadlines. To create proposals and analyze project’s requirements.• Managing all the phases of design, deliver and technical implementation of IT projects multi-site/global teams spread across US/Europe/APAC .• Product Implementation model used is Agile, CD/CI and Dev ops methodologies.• Responsible for creating user stories, define product roadmap based on the strategy and vision.

•Plan and Execute action towards developing business with global clients for both small and large project engagements.•Internal co-ordination: To co-ordinate with subordinate project teams to deliver the milestones within the committed schedules/cost.•Project Tracking: To generate and maintain various planning, documents, contracts, and other materials associated with the projects. Identify and resolve issues on projects to meet deadlines. To create proposals and analyze project’s requirements.•Managing all the phases of design, deliver and technical implementation of IT projects for both large/small engagements with multi-site/global teams spread across US/Europe/APAC (Development, Support and Professional Services)•Resource management: Leading and motivating the team to build customer relationships with 100% customer satisfaction•As a BA being the liaison between Business and IT development team.

• As a Business Analyst was instrumental in achieving $5.5 million + of saving over a period of 3 years for the Pan European by optimizing their Case management process and enhancement in their sales by offering various bundled products which suited the need of individual as well as enterprise customers as well.• As a Business Analyst I was supposed to prepare the solution design document for the proposed implementation using Salesforce tool. Majorly my work involved preparing Proof of concepts (POCs) for the clients which involved both Salesforce configuration and customization. Based on the POC market growth was projected in terms of either saving cost or increased market penetrations.• Responsible for E2E implementation which started from gathering requirements to preparing/reviewing UAT test scripts. SPOC for client for requirement gathering, problem resolution and escalations as well.• As a Business Analyst I was responsible for understanding existing technological framework of the clients, fitment of SFDC in their existing framework, preparing solution design document for the proposed implementation using CRM salesforce.• Performed high level cost benefit analysis when client chose to migrate from current framework to SFDC platform.• Handling Market Stakeholder relations and escalation management.• Designated as the Subject Matter Expert (SME) of CRM technologies, SFDC.

For CRM Salesforce, implemented end to end business solution by consulting, monitoring and managing various projects, also working simultaneously on 2-3 projects.Managed 4-6 members team and performed activities to gather, understand & document As-Is & To-Be business systems, create functional & technical specifications, design & develop prototypes, test & support implemented systems, showcase before client and conduct user training.Handled technical architecture, integration & data migration, reporting, documentation, gap analysis, process improvement, change management and issue resolution and enhanced the orientation process of new teammates by creating a formal training plan and a new set of technology documentations.Completed projects on time (by planning & communicating efficiently, estimating risks & efforts, conducting quality audits, allocating, prioritizing and coordinating tasks & resources and taking proper decisions) and received customer appreciations for creating user-friendly & optimized applications.Extended project contract and added new projects by DuPont, worth more than USD 1 million, with Infosys for one year because of our efficient business solutions.Created impression on team members by quickly learning the product, anticipating risks & issues and adapting to changing environments and priorities to reach zero defect delivery for AirLiquide project.

For CRM Clarify provided Production support and enhancement of Clarify Thick Client for Telstra and BT.Single point of contact for Data Migration and Reference Data Changes.Understanding the complex business scenarios and the user stories.Have completed the assignment at client location (Australia).I had been the point of contact at onsite for PSNM activities.Drafting and executing the test cases/scenarios based on the user requirement