Shashank Ranjan Email & Phone Number

Noida, Uttar Pradesh, India

Greater Bengaluru Area

* Head the Neo Classes project, responsible for end-to-end management and strategic direction.* Lead a multidisciplinary team in executing project objectives and ensuring seamless operations.* Drive product planning, analysis, and optimization initiatives to enhance performance and user experience.* Oversee technical requirements, process improvements, and customer satisfaction metrics.* Collaborate with Engineering , QA, Sales, Mentoring,User Experience and Product leads in facilitation of the development of the projectsSkills:- Project Planning and Executions || Team Management || Team Engagement and Issue Resolution || Stakeholder Management || Customer Issue Resolution || MySQL || Agile Methodologies || Redash || Microsoft Excel || Making BRD || Salesforce || Slack || Jira || Market Research || Product Research || Snowflake || Power BI

Bengaluru, Karnataka, India

* Directed product planning and analysis efforts, identifying opportunities for optimization and growth.* Streamlined Neo Classes product operations, implementing efficiency-enhancing measures.* Led initiatives to improve customer engagement and satisfaction through product enhancements.* Collaborated with stakeholders to gather requirements and translate them into actionable strategies.* Played a key role in the successful scaling of the Neo Classes project to meet growing demand.Skills:- Process Management || Operation Handling || Project Planning and Executions || Team Management || Team Engagement and Issue Resolution || Stakeholder Management || Customer Issue Resolution || MySQL || Agile Methodologies || Redash || Microsoft Excel || Making BRD || Salesforce || Slack || Jira || Power BI

Bangalore Urban, Karnataka, India

* Managed a high-volume workload, overseeing 10,000 sessions per day and ensuring operational excellence.* Developed and implemented standard operating procedures (SOPs) to streamline workflows.* Coordinated with technical teams to address and resolve technical issues impacting service delivery.* Conducted regular performance evaluations and provided coaching to team members.* Contributed to the development of business requirements documents (BRDs) and product roadmaps.Skills:- Project Handling || BRD || Report Building || Stakeholder Management || Analysing Data || MySQL || Microsoft Excel || Salesforce || Customer Escalation Management || People Management || Agile Methodology || Slack || Jira || Data Analysis

Bengaluru Area, India

* Spearheaded the Byju's Classes ensuring timely session delivery and customer satisfaction.* Managed a team of 10 People, providing guidance and support to ensure service quality.* Resolved customer issues and technical challenges promptly, maintaining a high level of customer satisfaction.* Collaborated with internal stakeholders to improve service delivery processes and optimize resource allocation.Skills:- Project Management || Excel || Google Sheets || Analytical Skill || Escalation Handling || SQL || Microsoft Office

Bihar, India

* Specialized in teaching programming languages such as C, C++, and Core Java* Designed and delivered training programs to individuals* Developed comprehensive training materials, including presentations, handouts, and coding exercisesSkill:- C || C++ || Core Java || SQL || Python || MS-Excel