I am an enthusiastic, performance-driven, and highly creative professional, with an experience of over 5 years in the BPO industry with an excellent leadership quality of managing a team in Customer Service Vertical. For achieving this, I have honed my skills to be top-notch and travels the extra mile, which indeed brought smiles on the face of stakeholders. I firmly believe, my skills and passion will definitely add value to whichever team I am part of, as it did with my previous teams.Snapshot of my professional profile• More than 5 years of experience in BPO Industry• Superb supervisory and team-handling skills• Well-developed set of analytical skills capable of troubleshooting of a wide variety of simple and interrelated systems• Good planning, prioritizing and organizing skills and multiple priority management skills• Initiate process improvements by identifying service delivery gaps, offer solutions and successfully implement ideas to enhance products and services• Responsible for compliance for all processes and policies and developing quality and productive evaluations.• Excellent ability to infuse positive elements in the team• Well versed in managing and solving customers' complaints• Exceptionally Skilled in defining and achieving goals• Excellent multi-tasking abilities• Adept in handling team's personal and professional issues• Able to produce positive results individually• Strong coordination, interpersonal, and communication skills• Self-motivated, Customer focused and having excellent ability to work well with and develop teams.• Above average knowledge of MS Office tools.