Shashank Srivastava Email and Phone Number
I am an enthusiastic, performance-driven, and highly creative professional, with an experience of over 5 years in the BPO industry with an excellent leadership quality of managing a team in Customer Service Vertical. For achieving this, I have honed my skills to be top-notch and travels the extra mile, which indeed brought smiles on the face of stakeholders. I firmly believe, my skills and passion will definitely add value to whichever team I am part of, as it did with my previous teams.Snapshot of my professional profile• More than 5 years of experience in BPO Industry• Superb supervisory and team-handling skills• Well-developed set of analytical skills capable of troubleshooting of a wide variety of simple and interrelated systems• Good planning, prioritizing and organizing skills and multiple priority management skills• Initiate process improvements by identifying service delivery gaps, offer solutions and successfully implement ideas to enhance products and services• Responsible for compliance for all processes and policies and developing quality and productive evaluations.• Excellent ability to infuse positive elements in the team• Well versed in managing and solving customers' complaints• Exceptionally Skilled in defining and achieving goals• Excellent multi-tasking abilities• Adept in handling team's personal and professional issues• Able to produce positive results individually• Strong coordination, interpersonal, and communication skills• Self-motivated, Customer focused and having excellent ability to work well with and develop teams.• Above average knowledge of MS Office tools.
Actionedge Research Services Llp.
View- Website:
- action-edge.com
- Employees:
- 182
-
Project ManagerActionedge Research Services Llp.Ahmedabad, Gj, In -
Project ManagerActionedge Research Services Llp. Oct 2019 - PresentAhmadabad, Gujarat, India -
Assistant Manager Customer CareTeleperformance India Feb 2018 - Oct 2019Jaipur Area, India -
Subject Matter ExpertTeleperformance India Feb 2017 - Feb 2018Jaipur Area, India -
Technical Support ExecutiveTeleperformance India Sep 2015 - Feb 2017Jaipur Area, India
Shashank Srivastava Education Details
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Sri Ramswaroop Memorial College Of Engineering And Management LucknowComputer Software Engineering
Frequently Asked Questions about Shashank Srivastava
What company does Shashank Srivastava work for?
Shashank Srivastava works for Actionedge Research Services Llp.
What is Shashank Srivastava's role at the current company?
Shashank Srivastava's current role is Project Manager.
What schools did Shashank Srivastava attend?
Shashank Srivastava attended Sri Ramswaroop Memorial College Of Engineering And Management Lucknow, Babu Banarasi Das National Institute Of Technology And Management, Lucknow.
Who are Shashank Srivastava's colleagues?
Shashank Srivastava's colleagues are Snehal S, Namyata Lakhtaria, Kanchan Khatri, Balakrishna Rao, Akki Chourasiya, Sagnik Paul, Harry Singh.
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