Shashank Kumar Email & Phone Number

Bengaluru, Ka, In

Utilized SQL, SPSS, and Excel to analyze data and generate actionable insights related to operation planning, production planning, supply chain, and sales forecasting by conducting hypothesis testing, correlation, and regression analysis for a food company.Collaborated with cross-functional teams to develop data-driven strategies for optimizing business operations.Produced regular reports and visualizations to communicate findings and facilitate decision-making.Delivered tailored solutions that directly contributed to improving efficiency and cost-effectiveness.Demonstrated strong project management skills, ensuring timely delivery of results and exceeding clientexpectations.

Bengaluru, Karnataka, India

Acted as a Subject Matter Expert (SME), supporting associates in complex cases and sharing insights on best practices.Collaborated with cross-functional teams and conducted data analysis on seller behavior, utilizing large datasets on Excel to improve processes and enhance the overall seller experience.Identified process gaps and drove process improvement projects to ensure the continuous improvement of systems thereby eliminating the chances of process defects impacting the front-end pricing and improving the customer experience.Applied knowledge of data modelling and statistical analysis to note pricing trends and draw conclusions.Represented data and communicated effectively to handle escalations, influence decisions, and improve pricing strategy.Analyzed and visualized data to discover useful information helpful to highlight gaps, trends, recommend solutions, drove, and influenced inter-functional decisions.

Bengaluru, Karnataka, India

• Proactively troubleshooted issues, ensuring customer satisfaction and timely resolution. • Worked with large datasets to identify process improvements by analyzing consumer behavior and presented insights to stakeholders. • Trained and mentored new hires on technical aspects and procedures, ensuring a smooth onboarding process.

Bengaluru, Karnataka, India

• Provided support over phone and emails to NA and EU clients, addressing queries related to transactions, KYC, due diligence, and supply chain. • Proactively troubleshooted issues, ensuring customer satisfaction and timely resolution. • Worked with large datasets to identify process improvements by analyzing consumer behavior and presented insights to stakeholders.

Patna Area, India

• Executed the campaigns increasing the brand awareness by 15% in rural areas.• Assisted with data collection, analysis, and reporting tasks. • Conducted market research to identify industry trends and competitor analysis. • Prepared presentations and reports for management, highlighting key findings and recommendations.• Advised the agents on various aspects that can be leveraged to a new customer, to be able to sell insurance.

Msc, Business Analytics And Big Data

Master Of Business Administration - Mba, Marketing

Bachelor Of Engineering - Be, Civil Engineering

Master Of Business Administration - Mba, Finance, General