As a former SPS Advisor at Amazon, I supported associates in complex cases and shared insights on best practices, leveraging my data-driven problem-solving skills and expertise in SQL, SPSS, and Excel. I also worked with large datasets to identify process improvements by analyzing consumer behavior and presented insights to stakeholders. I proactively troubleshooted issues, ensuring customer satisfaction and timely resolution.I have completed my MSc in Business Analytics and Big Data at University of Liverpool, where I learned how to use data to drive decision making, optimize operations and enhance customer experiences. Additionally, I have a postgraduate diploma in management with finance and marketing as specialisation. I am looking to go into analytics and push myself within the role by doing tasks that challenge me, such as creating dashboards, analysing current trends, and reporting key insights to senior managers. I aspire to aim towards a senior management position within my chosen industry.