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Led a team of recruitment consultants and oversaw the end-to-end recruitment process for international clients.Managed key accounts, nurturing client relationships and ensuring high levels of client satisfaction.Developed and implemented recruitment strategies aligned with clients' business objectives, resulting in a 20% increase in overall business.Conducted market research and competitor analysis to identify industry trends and opportunities for business growth.Collaborated with internal stakeholders to automate and streamline processes to improve service delivery, resulting in a 70% reduction in processes time related to mobilization.Provided guidance and mentorship to junior team members, fostering their professional development and growth.Monitored and analyzed recruitment metrics, generating reports to assess team performance and identify areas for improvement.Conducted regular client meetings to understand their evolving needs and provide customized recruitment solutions.Automated solutions and optimized processes to significantly enhance service delivery, leading to an impressive 70% reduction in mobilization-related process time.Achieved remarkable growth of 20% in business through relentless focus on service delivery and client satisfaction.Instrumental in driving a substantial 15% business expansion by proactively pursuing and securing new clients.

Star Powerz Digital Technologies Pvt. Ltd. is a leading DSA for selling loans, we are tied-up with more than 40+ banks and financial institutions. We currently employ more than 3500+ employees & associates on pan-India basis and average business worth 1,000+ Cr/month.Responsible for setting up HR & Administration Department and processes from the ground up. My task is to identify, streamline, draft policies and procedure for processes related to talent acquisition, training, employee welfare, payroll, appraisal and exit formalities.

• Policies & procedures – Successfully drafting and implementing company HR & Admin policies. Ensuring compliance with HR & Admin policies and procedures, maintain such documents, track and apply policy updates.• HR paperwork & Recruitment Cycle – Manage and oversee activities including selection & staffing, tasking or delegating of activities, welfare, manpower mapping and planning. Manage joining and exiting requirements and paperwork concerning Employees (offer letters, contracts, and exit formalities).• Performance Management – Manage and drive performance management cycles, including appraisals, annual and probationary promotions and transfers by liaising with department heads on timelines, and filling out review forms. Proficient in managing complete recruitment life-cycle for sourcing the best talent from diverse sources and collaborating human resource requirements in consultation with different functional and operational areas. • On-boarding & Trainings – Organize and host Induction training for new employees and interns in addition to arranging staff trainings and monitoring training data.• Payroll & Insurance – Collaborate with Finance department for payroll management, provide monthly HR records to key management personnel; maintain updated health insurance database, add/remove employees and dependents according to requirements.• Laws and regulations – Responsible for processing of all paper works related to Ministry of Labour, Ministry of Interior and other various legal bodies in State of Qatar. Advise/issue update bulletins to department heads on HR issues and local laws on a timely basis.• Welfare – Take ownership of staff welfare issues, counselling, and conflict-resolution where necessary. Designing and implementing various processes to effectively assist employee issues and facilitate functional inter-departmental meetings.• Strategic personnel planning

In my present role, I am primarily responsible for recruitment, temporary staffing solutions, compensation & benefits, human resources plans and procedures, employee relations. Here’s a quick snapshot of what I do: - Administer various human resources plans and procedures for all company personnel; assisting in development and implementation of personnel policies and procedures.- Participate in developing department goals, objectives, and systems.- Administer compensation program; monitors performance evaluation program and revises as necessary.- Perform benefits administration to include claims resolution, change reporting, approving invoices for payment, and communicating benefit information to employees.- Develop and maintains affirmative action program; maintains other records, reports, and logs.- Conduct recruitment effort for all personnel and temporary employees; writes and places advertisements.- Conduct new-employee orientations; monitors and leads performance evaluations.- Handle employee relations counseling and exit interviewing.- Participate in administrative staff meetings and attends other meetings. Maintains company organization charts and employee directory.- Assists in evaluation of reports, decisions, and results of department in relation to established goals. Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.- Maintain Human Resource Information System records and compiles reports from database.- Maintain compliance with federal and state regulations concerning employment.

As a head hunter for mid and senior level assignments for the Media and Telecom sector did a lot of work on some very challenging positions in the media industry. Besides head hunting I was also into business development for Career Catalysts and actively connected with media professionals in Mumbai and Dubai seeking fresh mandates and servicing existing clients.

Power Talk Human Resources was my own enterprise which catered to the needs of the rapidly growing business process outsourcing industry in Mumbai. The enterprise started with a handful of people and scaled to an outfit employing 30 people in full time, part-time and freelance basis. The enterprise consisted of 2 offices located in ‘Mindspace’, the BPO and BFSI hub of Mumbai.● Developed business opportunities by actively approaching various business process outsourcing companies that used to cater to requirements in the BFSI and IT industry.● Front end contact with main clients to understand recruitment needs and requirements● Directed talent identification assignments particularly targeting the young and aspiring mass of recruits who were ready for the contact center business. ● Directed and conducted training programs in Soft Skills.● Carefully monitored selection of candidates and coordination of interview and follow up.● Conducted and monitored reference checks and due diligence of candidates for clients ● Actively mapped and networked with contacts in the business process outsourcing industry.