Shashank Desai Email & Phone Number

Mumbai Area, India

Managed and supported a team of pre-sales and post-sales for successful completion of collective projects.________________________________________

Jogeshwari, Mumbai, Maharashtra, India.

 Heading team of VOIP engineers, network and systems admin with in-line coordination of web developers, database support, customer support, billing and MIS in 24/7 environment achieving on time high performance delivery of projects. Prepare business case study with POC and driving project management on service roll out and maintain ongoing service life cycle after rollout, integrating vendor management and solution to interconnecting upstream and downstream partners and customers and maintenance. Provide technical consultation on planning, customer support, call routing, engineering support, service deployment, maintenance, trouble resolution, regulatory, billing services VoIP, network capacity planning, IP operations, connectivity and NOC team development.________________________________________

Jogeshwari, Mumbai, Maharashtra, India.

 Coordinated with major ISPs, Government bodies for proper functioning of internet connectivity and also resolved connectivity issues within stipulated deadlines Rendered sales and presales support for client requirement capturing and giving technical suggestions to ensure a win-win situation Participated in finance and billing related queries, defined reviews, managed SLAs and pricing guidelines________________________________________

Jogeshwari, Mumbai, Maharashtra, Inida.

 Deployed VoIP over different hardware devices using various application tools Designed and deployed networks, n-tiered management applications using various protocols and codec’s Integrated an array of advanced technologies and software utilities to creatively resolve problems and provide solutions.________________________________________

Jogeshwari, Mumbai, Maharashtra, Inida.

 Integrated an array of advanced technologies and software utilities to creatively resolve problems and provide solutions Coordinated with major ISPs, Government bodies for proper functioning of internet connectivity and also resolved connectivity issues within stipulated deadlines.________________________________________

Mesaieed, Doha, Qatar

Provide technical consultation on planning, customer support, call routing, engineering support, service deployment, maintenance, trouble resolution, regulatory, billing services VoIP, network capacity planning, IP operations, connectivity and NOC team development. ________________________________________

206 Great West Road, Hounslow, Middlesex Tw5 9Aw

 Deployed VoIP over different hardware devices using various application tools Designed and deployed networks, n-tiered management applications using various protocols and codec’s Integrated an array of advanced technologies and software utilities to creatively resolve problems and provide solutions Coordinated with major ISPs, Government bodies for proper functioning of internet connectivity and also resolved connectivity issues within stipulated deadlines Rendered sales and presales support for client requirement capturing and giving technical suggestions to ensure a win-win situation Participated in finance and billing related queries, defined reviews, managed SLAs and pricing guidelines

Amdheri, Mumbai, Maharashtra, India.

Worked in a team of engineers devoted to configuring, monitoring, maintaining and troubleshooting several servers, routers, switches, systems and other hardware using various third party products________________________________________

Churchgate, Mumbai, Maharashtra, India.

Successfully completed the course for third semester B.Sc. (IT) Computer Science students, with Computer Networks and System Programming subjects, with thoroughly student-level approach to teaching________________________________________

Borivali, Mumbai, Maharashtra, India.

Worked with a team of Network Engineers and System Engineers, provided 1st and 2nd line support for server, networks and Microsoft Applications________________________________________

Master Of Business Administration (Mba), Operations Management, Finishing This July 2014

Bsc It, Bsc It, A+

Bca, Bachelor In Computer Application, Pending

Diploma In Computer Engineering, Computer Science, First Class

Matriculation, Schooling, First Class