As a contact resolution specialist at Amazon, I use my problem solving skills and creative root cause analysis to help sellers resolve their issues and improve their experience on the platform. I have been working at Amazon Development Centre (India) Private Limited since August 2018, and I have contributed to multiple projects and initiatives that enhance the quality and efficiency of the seller support service. I have a Bachelor of Business Administration (BBA) degree from RNS first grade collage, where I learned the fundamentals of business management, communication, and teamwork. I am passionate about customer satisfaction, innovation, and learning, and I seek to apply my competencies and expertise to support Amazon's mission and vision.