Technology Management: Oversee and manage IT infrastructure (Server, Network, Surveillance Systems,Access control & UPS including backups, upgradations, and documentation (Change management, Incident record, SLA).➢ Software Implementation and Maintenance: Install, configure, and maintain software applications and patches. Test and Adopt modern API integration for automation and smoothness of IT Operations.➢ Helpdesk & IT Operation: Provide assistant in onboarding of new employees with the User account configuration. Office 365 Administration and maintain SLA to provide A class support.➢ Security Management: Implement and monitor security measures to protect company data and IT systems. Conduct regular security audits and updates. Coordinate with Internal and external auditors and maintain compliance as per ISMS standard.➢ Project Management: Lead IT projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget.➢ Support and Troubleshooting: Provide technical support to staff and troubleshoot IT issues. Ensuringminimal downtime and effective problem resolution.➢ Vendor Management: Coordinate with external vendors for hardware and software procurement and support services. Conduct POC and assist them with arranging PR and PO.➢ Documentation and Compliance: Maintain accurate records of IT assets, configurations, and policies. Ensure compliance with relevant regulations and standards.➢ Team Collaboration: Work closely with other departments to understand their IT needs and provide appropriate solutions.

 Managing and maintaining Network Infrastructure included security appliances. Manage Team size of 10-12 IT Engineers (Network, Server & Desktop) there work assignment and activity as per organization need.  Managing & Monitoring AD, DHCP, Wireless controller, Network, Firewall, Etc. Determine & Managing staffing requirements, work assignment of engineers for new Branches. Coordinate with vendors for the needed communication and information to keep track of requirements, Vendor submittals and issues. Providing End User Support, Server/Network Support. Implementing appropriate SOPs, Systems & Technology for Data security & Back Up. Managing & Monitoring Ticketing tools, Escalations and Submit report on monthly basis. Etc.

 Managing and maintaining Network Infrastructure included security appliances. Managing & Monitoring Network Devices viz. L2/L3 Switches, WSA, WLC and CUCM. Installation of new L2/L3 switches and monitors their utilization through Cisco Prime Infra. Monitor Network flow and connectivity through What’s UP GOLD and Pinginfo.  Managing point to pint and multipoint VC through MCU (Multi conferencing Unit) Taking backup of Switches and Network Devices (CUCM, WSA, WLC, CUCM, VCS) etc. Managing and Configuring CISCO IP Phones using CUCM. Scheduled VC Meetings Using CISCO Webex, Microsoft Team & Team & another platform. Resolve network related issue and make report of daily activity. Etc.

 Managing and maintaining Website and IT Infrastructure (Entire Network). Managing & scheduling Video Conferencing with all centers across Bihar & UP for PKMVY. Installation SX-20, SX-80, C-60 VC endpoint and MSE 8000 series (Media Blade 8510). Managing and scheduling VIP Conferences by TMS using Cisco MSE 8510. Managing point to pint and multipoint VC through MCU (Multi conferencing Unit) Determine & Managing staffing requirements, work assignment and schedules for new projects. Managing and Configuring CISCO IP Phones using CUCM. Verify quotation and evaluate with others to prepare purchase strategies. Etc Check and Maintain MIS Report for all running Projects.

 Managing and maintaining IT Infrastructure (Desktop & Network) included escalation.  Monitoring Server Performance and Web application like Legasys, BTS and Prepare MIS report.  Provide Remote support for NHAI Client (PIU’s) which situated across India via Team Viewer for smooth process. Managing Video Conferencing with all centers across India (NHAI RO Offices). Coordinate with vendors for the needed communication and information to keep track of Vendor submittals and issues.

Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problemsActively update, maintain and monitor all aspects of computer networksInstall and configure computer systems and applications within the companyRespond to customer inquiries and assist in troubleshooting and resolving challengesComplete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involvedAssist management in creating training materials pertaining to computer troubleshooting and usageAct as the initial point of contact for all computer and system related concerns from clients or other employeesOrganize and file documentation pertaining to warranties and instructional guides for computer hardware