Shashi Sinha Email & Phone Number

Kolkata, Wb, In

Kolkata, West Bengal, India

Responsible for Heading the Implementation Services & Customer Support Organisation for Zaggle Services - Expense Management System, SAVE, Propel - R&R, Propel - Channel Partner Incentives and ZOYER.

- Heading Zaggle - Expense Management Delivery Organisation and responsible for management and delivery/implementation of Zaggle Expense Management Services.-Heading Customer Support Team - Responsible for working very closely with Sales, Solutions Consulting, Marketing and Business Development Team and play a key role in the company’s growth.

Responsible for managing Expense Part of the Way2Go - Travel & Expense Management Solution.

Bengaluru Area, India

Responsible for Heading the Services Organisation including Implementation Services, Solutions Consulting, Client Support, Product Management, Integration Services and PMO.Below are some notable credits & achievements:• Winner of the 2nd Most Promising Expense Management Solutions Providers 2019 from Silicon Indiahttps://www.siliconindia.com/digital-magazine/expense-management-special-july-2019/#page=14https://technology.siliconindia.com/ranking/top-expense-management-solution-providers-%E2%80%93-2019-rid-718.html• Company of the Year – SaaS T&E Provider from Technology Widgetshttp://www.technologywidgets.com/3d-flip-book/company-of-the-year-2019/

Bengaluru Area, India

As an India Service Delivery Manager, responsible for management and delivery of Concur Services to the Indian Clients. As the Service Delivery Manager, responsible for working very closely with India Sales, Marketing and Business Deployment Team and play a key role in the company’s growth in the Indian Market.• Leading the India Implementation Team in implementing and delivery of Concur Services to the Indian Clients.• Representing Concur Implementation Team with Senior Management with customers and partner and manage the overall operations.• Initiating the design, development and implementation of service levels required to increase customer satisfaction and resolve business process issues for the identified accounts.• Provide oversight, coordination and timely verbal and written executive communication of customer-initiated business escalations outside of standard incident, problem, and change management processes.• Ensures the success of customer deployments, managing the planning and execution of contractual obligations, and coordinating the interaction of internal, partner and customer resources toward the completion of key services projects. • Manage client expectations, drive client deliverables, and exercise scope control to ensure project completes on schedule - including multiple time zones• Creatively design solutions for complex requirements and work with internal and client project teams, international and multi-cultural clients• Conduct effective training and product demonstrations calls with clients remotely• Provide consultative expertise to the client, including guiding clients through key decisions and tradeoffs to maintain project scope and timeline

Bengaluru Area, India

As an Implementation Project Manager, responsible for implementing Concur Expense services and having the overall leadership responsibility when Travel IPM, Technical Consultants, or extended services resources join the project. These also include project management, solution design, hands-on service configuration, client project team training, and client testing/validation support. # Manage multiple concurrent complex, global, multi-phased implementations# Manage client expectations, drive client deliverables, and exercise scope control to ensureproject completes on schedule - including multiple time zones# Creatively design solutions for complex requirements and work with internal and client project teams, international and multi-cultural clients# Conduct effective training and product demonstrations calls with clients remotely# Provide consultative expertise to the client, including guiding clients through key decisions andtradeoffs to maintain project scope and timeline

Gurgaon, India

Travel Expense Management, Project Management, Customer Support Management, End user trainings.• Handling the responsibility of implementing Travel Expense Management Solutions in India.• Participating in client meetings and involved in requirement gathering & analysis.• Creating specification documents to assist the Programmers in product design & enhancements.• Documenting test cases, conducting testing, ensuring QA as per assigned specifications.• Providing post implementation production support.• Working with the Design team in enhancing product functionality of ExpenseAnywhere.• Involved in managing patch releases and product upgrade configurations.• Coordinating with the Sales teams in delivering presentations and imparting training to the customers.

Bengaluru Area, India

Travel Expense Management,People Management, Project Management, Customer Support Management, End user trainings, Corporate Card Management, Cash Advance Management, Cognos, Six Sigma.* Led the TEM (Travel and Expensditure Management) team in supporting Novozymes employees globally in the areas of travel settlements and reimbursement processes using Concur System.*Global Super User for Travel Expenditure Management, Global Support & Implementation*Card Management / Cash Advance Management *Fraud Audit Investigations*Process Transitions and Offsite/Onsite Trainings

Bengaluru Area, India

* Supported Honeywell employees globally in areas of travel settlements & reimbursement processes using Concur. * Credit Card Management* Cash Advance Management* Reconciliations* Program Administrator for Amex* Audit Investigations* Functioned as Green Belt Six Sigma Project Lead

Bangalore

New Delhi Area, India

Kolkata And Patna

Deputed at Patna RGI (Registrar General of India, Ministry of Home Affairs and managed computerization of CENSUS DATA across India with a very High End Application, e-flow system.