Shashikala Devi Email & Phone Number

Lucknow Area, India

* Facilitate and take care for flow of health information. * Training and oversaw process for release of information. * Prepare operational cost estimates for current and proposed projects. * Participated in managing client and supplier relationships. * Refined current methods and re-established protocols for recording of sentinel events etc. * Evaluated/ oversaw the work performance of the departments under command.* Managing camp events* Strategy planning and… Show more * Facilitate and take care for flow of health information. * Training and oversaw process for release of information. * Prepare operational cost estimates for current and proposed projects. * Participated in managing client and supplier relationships. * Refined current methods and re-established protocols for recording of sentinel events etc. * Evaluated/ oversaw the work performance of the departments under command.* Managing camp events* Strategy planning and conducting meetings of PRO & Doctors to enhance business * All licenses, agreement and AMC renewal within time frame* Vendor creation for pharmacy and other business prospective* Staff hiring and processing salary, OT, and referral on monthly basis Show less

Gurgaon, India

* Account maintenance & resolution driven by end-to-end follow-ups and ownership on customer queries & complaints.* Driving resolution within defined metrics of Quality/ Prod & Turn Around Time.* Make inbound calls to customers to intimate them of the final resolution/ seek information from customers to facilitate final resolution.* Ensure daily productivity metrics for resolution of customer complaint are achieved.* Maintenance of differential TAT on EWS/Nodal Desk complaint… Show more * Account maintenance & resolution driven by end-to-end follow-ups and ownership on customer queries & complaints.* Driving resolution within defined metrics of Quality/ Prod & Turn Around Time.* Make inbound calls to customers to intimate them of the final resolution/ seek information from customers to facilitate final resolution.* Ensure daily productivity metrics for resolution of customer complaint are achieved.* Maintenance of differential TAT on EWS/Nodal Desk complaint resolution* Maintenance of Process Metrics/ MIS's for daily & monthly reporting.* Monitoring of process adherence as per the SOP's.* Maintenance of MIS & Month end dashboards* Maintenance of Process & Team Metrics Show less

Lucknow Area, India

Lucknow Area, India

* Team handling of 20 cashiers* Reconciliation of CMR* Petty cash expenses controle * Green zone in commercial audits,* Daily MIS reporting * Shrinkage control * Customer service

M-Com

B-Com

Intermediate

High School