RESOURCEFUL LEADER WITH 23+ YEARS OF GLOBAL EXPERIENCE IN OVERSEEING DELIVERY, OPERATIONS AND DIGITIZATION ACROSS DIVERSE GEOGRAPHIES AND INDUSTRIES.Proficient in cultivating strong client and stakeholder relationships, providing strategic guidance, and leading Delivery Centers. A thorough professional who brings 24 years of rich leadership experience working with Fortune 500 companies such as IBM, Dell, Lenovo and Sutherland. My strength lies in the experience I have gained working in different roles, different cultures, larger span of controls, and with great industry leaders within BPO, IT, Personal computing, and Ecom industry. I have been part of the growth journey of IBM, Dell, Lenovo and Sutherland, and have learned how a leader needs to strategize, motivate the team to execute the vision, bring in transformation, digitization and governance mechanisms in place to deliver growth, profitability, and customer satisfactionCore Competencies Business Operations and Strategic Planning | Global Exposure | Digital Transformation | Delivery Management | Project Management | Requirement Analysis | Process Improvement | Customer Experience Enhancement | Collaboration | Client Relationship Management | Compliance Management | Stakeholder Collaboration | Strategic Thinking | Industry Trends and Technology | Process Improvement | Problem-solving and Decision MakingEmail : shashikantraj1975@gmail.comPhone : +919686500195