Shashika De Silva Email and Phone Number

I serves as a Systems Administrator in the American Embassy Wellington’s Information Systems Center (ISC). Provides wide range of IT support to 150 plus U.S. direct-hire and Locally Employed Staff in Wellington. I have regional support responsibility and provides back up IT coverage to constituent Posts in Consulate Auckland and American Embassy Apia. In addition, serves as the telephone technician for Post’s PABX and voice mail system, and performs general administrative tasks as required. Major Areas:Network Systems MaintenanceManagement of Embassy Telephone systemsSoftware Installation and MaintenanceUser SupportProject ManagementTrainingManages the Embassy’s phone contract(s) as a Contracting Officer’s Representative (COR)Serve as a System Manager (Acting)

* Designed Network infrastructure for the company network * Administer Microsoft servers * Installing, updating Windows OS & Linux OS. * Configuration of Desktop Management (Windows XP, Vista, Windows 7) * Configuring Windows server environment (2003, 2008 and SBS Server 2008) * Helping out students and staff members, altogether providing IT support & monitoring 250 users * Fixing and Maintaining Computer Hardware i.e. assembling computer/server parts, change/repair, laptop repair, printer maintenance etc. * Planning and Co-ordination for better network solution, up-gradation and integration of latest technologies. (VM Ware / Forefront 2010) * Monitoring Camera system & Servers * Checking alert and log daily. Creation of report from alert log and trace files. * Troubleshooting computers, LAN and Network printers * Remote support to employees over phone and using remote support tools which including Team viewer, VNC * Backup and storage management * VMware server configuring, Installing and maintaining. * Handling Elastix VOIP server * Installing, Configuring & handling SharePoint server 2007 * Create & Manage Active Directory users and computers with OU base * Configuring and Manage DNS, DHCP and Active Directory * Monitor network connectivity & Bandwidth usage * Testing and evaluating new patches and release * Cabling * Setup & Configure Google Apps