Shashi Kala Kotha Email & Phone Number

Maine, United States

Assisting teachers with lesson plans and delivering engaging lessons across the entire curriculum to grades K-5, with an average classroom count of 20

Maine, United States

Provided an open and loving environment where children could express themselves and learnIdentified signs of emotional and developmental problems in children and discussed with parents

Westbrook, Maine

Provided primary customer support to internal and external customers. Addressed all the issues with empathy and helped customers under pressure Resolved customer inquiries and complaints while ensuring the delivery of excellent customer service in a high-volume call center environment and increased sales by 20%Followed-up customers with solutions and recommendations through emails and phone calls

Chennai Area, India

Extensive experience in Business Analysis, Design and development, Production support and maintenance, coding and testing in IBM Mainframe platform using COBOL, JCL, DB2, SQL, CICS, FTPDeveloped software testing artifacts - Test Strategy, Test Plan, Test Case, Requirements Traceability MatrixResponsible for end-to-end testing on the complete order management flowPerformed Backend testing using SQL queries to validate the data in the MS SQL DatabaseReport defects and generate daily status reports using HP Quality CenterRecognize change management issues and risks; develop recommendations and mitigating strategiesConducted business reviews on all the test execution with business stakeholders and kept all executive stakeholders up to date with project status by means of daily status emails and common dashboardsPerformed system testing, integration testing across several modules, and usability testingAutomated tasks in Mainframe using to reduce labor costs and increased productivity by 40%Mentored and led the team on multiple projects across all the software testing phasesPerformed functional testing and regression testing on the inventory management flowResolved numerous issues under a blackout situation from onsite and quickly restored the performance of the application

Chennai Area, India

Handled incidents efficiently and provided timely assistance to the Customers to ensure customer satisfaction.Worked on minor/major enhancements.Resolved numerous production incidents within SLA.Helped the team to understand the issues and shared the knowledge whenever possible.Actively participated in project meetings to discuss and improve the processes.Documented the entire Customer application.

Ui For Ux Certification, Industrial And Product Design

Project Name : Skill - A Study Together application Skill is a responsive web application for students of all ages studying online.

Ux Design Certification, Industrial And Product Design

Happy - A Health and Wellness application The app uses health information from the users to customize the workout plans to suit their.

Ux Design Professional Certification, Google, Industrial And Product Design

Purposeful - A DIY application This app provides DIY ideas using reusable materials to eliminate waste and create a better living.

Graphic Design Specialization Certification, Calarts, Industrial And Product Design

Worked on Photography and Imagery and applied the learnings in designing artwork and layouts for posters Worked on a capstone project.

Bachelor Of Engineering - Be, Electrical And Electronics Engineering, 80%

High School Diploma, Computer Science, 90%