Shashikumara S D Email & Phone Number

Review and process order packs submitted by Sales to ensure accuracy, timeliness, and compliance with Dell policies. Make recommendations to sales on corrective action required for non conformityHandles complex aspects of position with some oversight, such as SOX compliance, bookings & revenue recognition guidelinesManages service contracts activity for renewal, installation/de-installation activity and upgrades of contract equipment for assigned regional accounts, modifies contract information as neededProvides solutions to issues and problems, responds to customer, Partners & Internal team issues and uses judgment to escalate issues when necessary. Anticipates change and directs or redirects effortsDay to day Work Flow Management that includes Deinstalls, Renewals, Entitlement and VXRail Manual InjectionProviding SLA and productivity metrics to the supervisor on daily and weekly basis.