Shashi Rahim Email & Phone Number

Greater Toronto Area, Canada

• Responsible for managing Retention accounts in terms of their day to day IT needs as part of Medium Business Canada • Knowledgeable in providing total end to end solution to corporate clients for managing their IT infrastructure• Core competencies include building and growing new and current accounts by working with different sector within the organization via all of Dell's client and enterprise solutions.• Outside roles include helping new hires settle into their role and work collaboratively with all the teams in organization

155 Gordon Baker Road, Suite#501

• Work with large corporate accounts in the West as part of the Global Commercial Channel supporting a quota of 5.6 million every quarter• Fulfill administrative tasks that include creating quotes, processing purchase orders and responding to different partner queries that consist of processing RMA, providing tracking information for orders, help with partner invoices, etc• Familiar and comfortable with all the DELL tools like IDD, DOMS, Salesforce, GOV, etc • Outside roles include helping new hires settle into their role and work collaboratively with all the teams in organization

680 Queen Street West

• Interacted with customers for their everyday cell phone needs and solutions• Fostered customer experience by consistent rapport building and support for new customers• Implemented day to day store operations such as reviewing internal reports, following and monitoring from a close supervision, dealing with customer complaints and as well as technical support and follow-ups

1001 Denison Street, Markham, On L3R 2Z6

• Assisted customers cope with their individual insurance, tax, retirement portfolios and saving strategies• Identified individual customer needs and suggested customized financial solutions• Served as the primary point of contact for all customer requests and coordinated follow-ups on certain consumer needs via extensive client research

Toronto, Canada Area

Helped customers activate Toronto-Dominion credit cardsMaintained and consistently exceeded sales target of protection plans and achieved the highest sales in a month awardHelped resolve different customer experience problemsTrained other Toronto-Dominion employees to better manage and have a fruitful work experience

Toronto, Canada Area

Provided customers with excellent sales experienceWorked with customers on the basis of providing home utilities including water heaters, furnace, air conditions,etcWorked in a group environment and managed my own team of employees.

Toronto, Canada Area

Worked as an independent contractor all over Canada providing solution to home owners with gas and hydro ratesProvided customers with an "on the spot" amazing sales experienceWorked well in a team environment and trained employees to better enrich the customer sales experience of about 15-20 people