Shashi Singh Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

• Managing a yearly turnover of 200 crores INR and handling a team of 1000 plus people across market• Owning Operations of 60 stores of East together with marketing, Sales, profitability & Training• Responsible of Brand mapping & opening of several new stores within the past year across various cities• Analyze, track & monitor store performances and make strategic decisions and drive Operational discipline• Identify key outliers in the market, and own the outlier management for turnaround performance• Operate with strong know how on QSR processes, layout, design principles, food standards, product calibrations and equipments

Bangalore, India

• Managing a yearly turnover of 150 crores INR and handling a team of 900 plus people.• Own & drive each store, area and market P&L and EBITDA to drive profitability at each asset and market• Opened new stores at different cities as per YUM standards and guidelines.• Design and develop operation capability (people/ system and process) to ensure excellent QSR experience for end consumer – with effectiveness and high productivity• Track, analyze and identify customer concerns and create systematic solutions• Managed Operations Compliance checklist & audits, including on-site evaluations, internal audits and customer surveys.

Bengaluru, Karnataka, India

Bangalore

Handling a portfolio of 108 stores in 5 different markets across India, Owned and developed talent across all levels within all Equity stores using various training tools such as instructor led interventions and e-learning. Tracked, analyzed and identified reasons for customer concerns at a skill level and enabled the market with customized capability building initiatives to resolve the same. Aligned training interventions for the brand and identified critical parameters which impact quality of training and give solutions. Explored various training delivery methodologies and leveraged appropriate approach and facilitated training interventions at different levels. Possess commercial acumen and understand the linkage of business drivers with sales and profits in the market.

Chennai Area, India

Managed a turnover of Rs. 35 Crore per year as an Area Coach through P&L management & Forecasting budget for multiple restaurants. Key deliverables were to Develop strategy & drive profitability, Develop Bench plan and provide leadership to managers and team, Quality compliance – develop & implement controls, process & procedures, coaching & training for operational excellence & resource optimization & New stores opening as per guidelines.

Chennai Area, India

Good pre opening experience of entire property. Key deliverables were - Interviewing and selection process for entire team, Set up of Banquet, All day dining restaurant, Signature bar and In room dining as per Hilton brand guidelines, part of Grand opening, creation & implementation of SOPs and SOS, not limited to Banqueting operations (relieved F&B manager for various meetings and forums & regularly in charge of other outlets), strong teamwork approach, promotional calendars, menu engineering, market analysis & constant awareness of competitor practices, regular contact with suppliers (order, delivery of equipment & supplies, follow up, set up), ensuring guest satisfaction (LQA & Hilton standards), inventory control, cost saving, employee evaluations, trainings

Bahrain

Budget preparation for all outlets, Grand opening, creation & implementation of SOPs and SOS, Only candidate selected for Banyan Tree “Fast Track” program, promotional calendars, menu engineering, market analysis & constant awareness of competitor practices, regular contact with suppliers (order, delivery of equipment & supplies, follow up, set up), up selling other outlets, ensuring guest satisfaction (LQA standards), inventory control, cost saving, FSMS compliance, employee evaluations, interviews, trainings(Certified trainer), not limited to Banqueting operations (regularly in charge of other outlets)

Bahrain

Heading opening team of Club F1, Managed a team of 30, Setting up of bar, Managed international bands & DJ’s, Increased outlet revenue by 42% (incentive programs), coordination with suppliers (good business contact), creation & implementation of revenue driving concept (popular Friday Family Brunch), marketing promotions for the outlet, Recruiting team

Chennai Area, India

In charge of the F&B Department in the absence of the F&B ManagerRegularly attended GM’s morning meeting, sales meeting, PnL meetingsImplementation of corporate standards, Training, Launched “The Great Kebab Factory” in Chennai

Master Of Business Administration - Mba

Graduate In Hotel Management & Catering Sciences