Shashi Sharma Email & Phone Number

United Kingdom

Remote, England, United Kingdom

Ummanu Health has one goal: to fix and empower telehealth. Ummanu’s next-generationtelemedicine eHub solution manages remote consultations at scale, with partners reportingbeing able to see twice the number of patients per doctor due to improved efficiencies.A smart digital clinic comprising of virtual waiting room, self-service back office for systemadmin and real time operational dashboard. The digital clinic includes proprietary predictivedialling and auto rescheduling mechanisms that minimises no-shows to near zero. Thesemechanisms automatically manage the queue so that, like in a real clinic, patients wait forDoctors.Learn more: https://ummanu.health/

Hybrid

Leading Global Talent Acquisition and Managed Workforce Solutions provider.Brands include: Carbon60, Blue Arrow, Career Teachers, Chadwick Nott, Lorien, SRG, Guidant Global, Tate, and Medacs Global Group.Worked on priority one issues, informed third parties, communicated with developers and users regularly on incidents. Provided root causes of instances. Documented, trained and shared knowledge based entries, kept them updated for other team members.Developed complex interventions autonomously by breaking down a task and presented findings in a simplistic format for others to understand.Supported individuals on new and legacy systems. Arranged site visits to various divisions within the group to understand how applications are set up in IT are used by employees. Liaised with CRM users in the organisation, third party software suppliers and other members of the IT team as well as replicated ideas, to understand systems and to be able to provide effective training to others on how to use software.

Advertising Agency.Assisted with several Administrative duties. Which included creating and scheduling posts for various industries, ranging from Music to Construction clients. Made the organisation aware of security threats that may affect social media platforms such as Facebook, LinkedIn and Twitter. Deployed safeguards to protect against such vulnerabilities.

London, United Kingdom

SaaS company providing software solutions for many of the largest hotel groups.Joined the company when the in-house product, TableRes was first launched to restaurants and participated in the testing of various bespoke applications which were due for release. Extensive testing was carried out on bespoke systems in the company. Customers were provided with optimal solutions as testing helped to learn about the capabilities of the products. Zephar for Jira was used to write, create and execute test cases, based on user stories.

Attended various course and management meetings at local children centres, participated in discussions held at a high level and provided information as a parent using the services.

London

Second largest Japanese bank Worked as a part of a very busy team in the EMEA head office in London. Global exposure working on challenging requests with clients over the world taking into consideration multiple time differences.Led comprehensive infrastructure security management initiatives to resolve IT security incidents, investigated root causes and provided remediation strategies to prevent future compromises.

Insurance arm of BNP Paribas.Joined Cardif Pinnacle on a project to migrate 800 users in the company from Outlook to Lotus Notes. Kept on as a permanent member of staff to support the business on the new email system. Introduced new and modified existing systems and implemented strategic strategies which were deployed in the company. Worked towards tight deadlines, communicated project plans through the business, keeping individuals updated of any changes. Managed the IAM of applications within the organisation. Kept up to date with the latest security practices and ensured the policies were followed.

Building services engineering company that prides itself in producing sustainable designs.Introduced, managed and supported Lotus Notes and backed up servers for 200 employees, including maintenance, upgrades, monitoring, troubleshooting, file restoration, unified messaging and assisted in the set up two remote sites.

Expanded sales, by creating attractive stock displays.

Provided first line of contact for customers via the telephone. Customers phoned back, commending on the service provided.

Eastleigh

Received an award for introducing the most store cards to customers exceeding targets set by the branch.

A-Levels

Computing, Business Studies and English Literature

Gcse'S, 9 Gcse'S Grades A - C

Including: English Language (B), English Literature (B), Home Economics (A)

Ba (Hons), Business Administration (2.1)

Msc, Information Systems

Dissertation - The consequences of the internet regarding its usage and web page design in an insurance company (Grade received: B+)