• Managing Compliance/Pre-Employment Check Process (Vetting, References and Right to Work).• Operations Management.• Shared Services and Onboarding.• Process Improvement through Automation as and when required.• Managing client delivery and escalations.• Improving quality assurance processes and practices.• Accuracy Improvement.• Writing SOPs for the processes.• Developing and driving continuous improvement initiatives using Lean Methodology.• Investigating incidences of staff non-compliance of procedures.• Writing up Quality Manuals and Production Guide.• Preparing for third party audits.• Ensuring that internal and external audits are properly carried out.• Ensuring that corrective action is taken to rectify any shortcomings.

• Conducting internal process audits & process reviews for ensuring strict compliance of the associates to the process parameters/systems as per defined guidelines.• Induction and Employee Engagement & Employee Relations.• Managing Performance Management System for Ramboll Employees.• Preparation of offer document and HRIS System Update.• Building and maintaining healthy business relations with the corporate clients, ensuring end customer satisfaction by achieving delivery & service quality norms.• Application and portal audit management for various clients.• Employee’s contract posting on the portal.• System update so that salary is processed to the clients on time.Notable Attainment:• Led Six Sigma Green Belt “SOP Streamlining Project” aimed at bridging of the SOP gaps, removal of discrepancies, and seeking clarifications on unclear SOP steps through change orders created to the client team.• Led the Six Sigma Green Belt Project for reduction of workflows: The project involved analysis of the workflows created basis which the re-routing recommendations were suggested to the client teams. The successful implementation of these recommendations resulted in reduction of rework for the onshore client teams and cost saving (workflow creation involves cost that is being incurred by both the client team and the organization).

• Preparing Contracts for Permanent, Fixed Term and Contingent Workers.• Creating HRIS Record, maintaining and updating for New Hires as well as internal employees.• Managing RTW Verification and Reference Requests.• Maintaining Leave and Absence.• Liaise with the Payroll team and share the necessary data with them.• Resolve queries of the employees, recruiters and line managers in the mailbox and over the phone as and when received.

• Handling the quality management system, reporting non-conformances, identifying root causes (Root Cause analysis) and effectively implementing corrective actions.• Taking the lead in helping the associates in conceiving the process improvement initiatives and thereby implementing the same in the process.• Conducting brainstorming session with the team to analyze the potential reasons of variation in the performance of the associates within the process.• Defining framework for business improvement initiatives through basics of Six Sigma LEAN methodology.

• Worked with AON Hewitt as a team member under HR Shared Service Domain supporting British Petroleum (UK) Client.• Used to generate and issue offer letters, confirmation letters and welcome email and internal letters to the candidates/ employees.• Initiate and co-coordinate with HRBP’s Candidates and Third Parties for pre-employment checks.• Maintained HRIS record for employees in SAP.