Handling the responsibility of analyzing the dispute claims made by the customers and the work done by the relevant agents assigned to those claims for a popular banking process.

Responsibility of analyzing communication between the customers and the agents handling the communication via phone as well as email for a banking process

Managing communications with the customers in regards to their billing and other commercial concerns via a chat platform for a global telecom giant.

Negotiated to collect balance in full.Negotiated with account holders to devise repayment plans andminimize collections receivables.Persistently reached out to customers with extremely past dueaccounts to recover lost revenue.Maintained high volume of calls and met demands of busy andproductive group.Delivered exceptional customer service on collection calls andmaintained calm and professional demeanor.Processed payments and applied to customer balances.Worked in call centre environment handling manual andautomatically dialled outbound calls.Complied with fair debt practices and regulatory guidelines and keptcurrent with changing regulations.Managed past due collection calls, skip tracing, outside collectionsagency coordination and litigation activities.Achieved performance goals on consistent basis.Trained new collections representatives on collections processes andincentivized team members to achieve production goals.Reached out to approximately 200 account holders daily.Used probing techniques to determine debtors' reasons fordelinquency.Used skip tracing and other techniques to locate debtors.Negotiated re-payment plans by identifying causes of delinquentpayments to assist in recovery of debt and meet realistic timeframes.

Handling a product line of the steels marketed by the company including various responsibilities right from the part of generating leads, to calling the customers, handling the order process, managing logistics etc.

Sales Co-ordination, Customer Objection Handling, Logistics Support, Pre-Invoicing